Credit & Collections Specialist

Description Summary/Objective Tricon Wear Solutions is hiring a Credit & Collections Specialist to collect our accounts receivable and make the credit decisions behind it. Most of the week is direct customer contact — phone, email, and customer AP portals — getting past-due invoices paid without damaging relationships we have built over decades.

This is an experienced individual contributor role: not an entry-level AR clerk, and not a management position.

Essential Functions

Work a defined AR portfolio daily; drive past-due balances and DSO down against monthly targets Call and email customers on past-due invoices; research payment status in customer AP portals Document customer contacts, promises to pay, and commitment dates in the ERP Negotiate payment plans within approved authority; escalate broken commitments with a recommendation Process credit applications — pull and interpret credit reports, check trade references, recommend limits and terms Manage credit holds and order release with sales and customer service Research short-pays, chargebacks, and unapplied credits back to source documents and resolve them with sales and operations Recommend write-offs and maintain bad debt reserve support Set up and maintain customer master records with inside sales, including sales tax exemption certificates Apply customer payments daily and resolve remittance-matching exceptions Back up AR invoicing and AP processing during month-end close, PTO, and peak periods Contribute expected collections by account to the weekly and monthly cash forecast Requirements Required Qualifications Three or more years of business-to-business credit and collections experience Comfortable making outbound collection calls and asking a customer directly for payment Track record resolving deductions, short-pays, and billing disputes independently Proficient in an ERP accounts receivable module; experienced navigating customer AP portals such as Coupa, SAP Ariba, or Open.

Invoice Intermediate Excel — pivot tables, lookups, and reconciling large aging files High school diploma or equivalent Preferred Qualifications SAP experience (FI/AR or S/4HANA) — much of the research in this role happens in SAP Construction, mining, industrial distribution, or manufacturing background Customer master maintenance and multi-state sales tax exemption certificate experience Associate degree in accounting or business; NACM coursework or CBA/CBF certification How Performance Is Measured DSO against target Past due over 60 days as a percent of total AR Cash collected versus monthly forecast Aged unapplied cash and open credit balances cleared Authority limits on credit, payment terms, and write-offs are defined by the Controller and reviewed monthly.

AAP/EEO Statement Tricon Wear Solutions is an Equal Opportunity Employer.