Problem Manager| Thane

To manage technology problem management activities through root-cause analysis, evaluation of recurring issues and implementation of corrective actions that improve service reliability. Proactively focus, across tower and across discipline, on Problem Management owned issues to identify incident and problem trends. Communicate with technology owners and facilitate plans of attack to ensure the reduction of potential problems in the environment and associated risk to the business.

Eliminates defects and noise that consume considerable staff resources and provides clarity and methodologies which shorten time to remediate any discovered defects in process or infrastructure. Analyze incident, problem, monitoring and change data and develop methods to programmatically identify the causes of recurring incidents, alerts, and noise in the environment.

Ensure that plans and actions are in place to eliminate and resolve these issues at all Priority/Severity Levels. Manage the Root Cause Analysis process working with impacted lines of business to ensure that quality and in-depth root cause analysis and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.

Experience: 8 to 10 years Qualifications: Graduation (Any Specialization)/Post Graduation (Any Specialization)