Sales Plan Administration & Governance Manager

Responsibilities include

Administer the incentive plans for the three businesses -- recurring plan cycles, deadlines, scorecard routines, validation, and issue resolution. Serve as the central contact for plan questions, participant inquiries, disputes, exceptions, and feedback from field managers, bankers, and support partners. Coordinate plan launches and plan changes, including stakeholder review, implementation readiness, documentation, communications, and post-launch follow-up.

Partner with Sales & Service and business leaders to refine plan measures, weightings, eligibility rules, thresholds, payout mechanics, and crediting rules. Translate approved plan terms into operating procedures, plan calendars, control checkpoints, and test scenarios with named owners. Maintain the governance routines for plan changes, approvals, data-quality checks, escalation, and audit-ready evidence.

Establish and lead the exception process -- intake, review criteria, approval levels, documentation, and reporting on exception volume and trend. Run the recurring governance forums where plan changes, exceptions, and performance issues are reviewed with business, Finance, Risk, and Compliance partners, owning the cadence, agenda, materials, and decision record.

Validate scorecard, dashboard, and incentive-tracking logic against approved plan design -- define test scenarios, document defects, and confirm corrections with Data and Technology. Use Excel and Power BI to reconcile results, run reasonableness checks, and prepare performance reporting leaders can act on. Monitor plan performance for unusual trends, unintended behaviors, potential gaming, control gaps, and customer impact, and escalate what needs attention.

Required Skills

Track record administering or governing incentive plans, scorecards, or variable compensation programs on a recurring cycle with deadlines, controls, and documentation. Demonstrated proficiency in Excel and Power BI or comparable tools, with the analytical judgment to spot anomalies, trace root cause, and recommend resolution.

Strong written and verbal communication, with the ability to explain plan rules, payout logic, and data issues to field and senior leadership audiences. Discretion and a control mindset in handling confidential compensation, performance, and employee data, and comfort in a small team where the work spans hands-on execution and process leadership.

Required Experience: Bachelor's degree in business, finance, economics, human resources, analytics, or a related field, or equivalent experience. Minimum of 7 years in sales incentive compensation, sales operations, sales performance management, compensation administration, finance, or banking operations. Banking or financial services background, preferably in retail, small business, or mortgage distribution channels.

Preferred Experience: Incentive plan design or redesign experience; incentive compensation and sales performance management platforms, CRM reporting, HRIS or payroll interfaces, Salesforce, Snowflake, or SQL; leadership of analysts or cross-functional workstreams; and compensation, project management, or process improvement.