Field Desktop Support Tech- L3/VIP Support Tech

Role: Field Desktop Support Tech- L3/VIP Support Tech Type : Contract- 6 months Location: Orange County, CA Shift Timings: Open to rotational shifts 7 AM- 4 PM / 1 PM- 8 PM Job Description: Position Summary We are seeking a senior-level L3 Executive/VIP Support Technician with a proven track record of supporting C-suite leadership, board members, and high-profile stakeholders in demanding, high-visibility environments.

This role is tailored for professionals who understand that executive support is not just technical—it is highly personalized, discreet, and mission-critical. As a trusted advisor to senior leadership, you will deliver seamless, white-glove technology experiences while acting as the highest escalation point for complex executive-facing issues .

You will be expected to anticipate needs, operate with absolute discretion, and provide calm, decisive support in time-sensitive situations where downtime is not an option.

Key Responsibilities

Serve as the primary L3 escalation point for all executive/VIP support issues, owning incidents end-to-end with a white-glove, accountability-driven approach. Provide concierge-level support directly to C-suite executives, board members, and visiting VIPs , ensuring a frictionless and interruption-free technology experience.

Build and maintain trusted relationships with executive stakeholders , acting as a reliable and discreet technology partner. Perform advanced troubleshooting and root cause analysis across Windows, macOS, iOS, Android, and Microsoft 365 environments with urgency and precision. Deliver proactive, anticipatory support , ensuring executive devices, applications, and meeting environments are always optimized and ready.

Architect, configure, and maintain executive-level device ecosystems , including laptops, mobile devices, and secure collaboration tools (Teams, Zoom, Webex). Lead workstation engineering initiatives (Power. Shell scripting, SCCM/MECM, Intune, endpoint hardening) to ensure stability, performance, and security at the executive tier.

Own and deliver executive A/V and boardroom support , including live troubleshooting for high-stakes meetings, presentations, and events. Partner cross-functionally with infrastructure, networking, and security teams to resolve complex, business-critical issues with urgency . Manage VVIP loaner devices with a focus on immediate readiness and premium user experience.

Maintain detailed documentation, SLA adherence, and reporting within Service. Now or equivalent ITSM platforms. Act as the on-site subject matter expert during executive visits , ensuring a polished and seamless technology experience. Required Qualifications 5+ years of IT support experience, including significant direct support for C-level executives or VIP stakeholders in a white-glove or executive support environment.

Proven experience operating as a senior escalation point (L3) for complex, high-impact issues affecting executive users. Demonstrated ability to build trust with senior leadership , combining technical expertise with professionalism and executive presence. Advanced troubleshooting expertise across Windows, macOS, iOS, Android, and Microsoft 365 ecosystems.

Hands-on experience with Intune, SCCM/MECM, Active Directory, Power. Shell scripting, and endpoint security . Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, remote access tools). Experience supporting and managing executive collaboration and A/V environments . Proven ability to perform under pressure in high-stakes, high-visibility situations with minimal supervision.

Excellent communication skills, with the ability to translate technical issues into clear, executive-level language . High degree of discretion, confidentiality, and professionalism when handling sensitive executive information. Self-directed, highly organized, and able to prioritize competing executive needs in real time .

Bilingual English/Korean strongly preferred.

Preferred Qualifications

Certifications such as CompTIA A+, Microsoft MD-102, Apple ACSP, or ITIL Foundation . Experience supporting global executives, enterprise leadership teams, or multinational environments . Familiarity with Jamf Pro and Apple ecosystem management. Prior experience supporting international executive visits, board-level engagements, or high-profile delegations .

Hands-on experience with enterprise A/V systems (Crestron, Cisco Webex Rooms, or similar).