Senior Project Officer

JOB.TITLE Temporary 3 month fixed-term opportunity (35h/wk), with potential to become ongoing Clerk Grade 9/10 - $133,348 to $146,945 base salary per annum + superannuation and annual leave loading Lithgow, Maitland, Gosford or Parramatta location, predominantly office-based About the opportunity We are seeking an outcomes-focused Senior Project Officer to lead a portfolio of continuous improvement initiatives across Fines and Debt.

You will turn business needs into practical improvements, maintain a prioritised pipeline of work and ensure initiatives deliver measurable customer and business value. You will lead up to 10 analysts and uplift the continuous improvement framework, including the governance, prioritisation, tracking and reporting needed to move ideas through to realised benefits.

What you will do

Lead a portfolio of improvements that deliver measurable service, efficiency, quality, compliance or cost benefits. Uplift the continuous improvement framework, governance, methods and measures. Maintain and prioritise a transparent backlog based on business value, strategic alignment, effort, risk and capacity. Plan and track initiatives through analysis, delivery and adoption.

Manage timeframes, resources, risks, dependencies, quality and benefits; take corrective action, escalate issues, and support the management of suppliers or contracts where required. Develop evidence-based recommendations and business cases, report clearly to governance forums, and identify opportunities for AI, automation and digital tools.

Lead and coach up to 10 analysts and build strong relationships across operational, executive and technical teams.

What we are looking for

Strong experience leading continuous improvement initiatives in a large or complex organisation. Proven ability to prioritise opportunities, manage a backlog and demonstrate measurable business value. Experience uplifting continuous improvement frameworks and applying effective governance, reporting, risk, quality and financial controls.

Strong analytical, problem-solving and agile delivery skills, including evaluating outcomes and providing evidence-based advice. Confident stakeholder engagement and influencing skills, with experience leading multidisciplinary analysts and managing workloads, capability and performance. Experience using AI, automation or digital tools is highly desirable; relevant continuous improvement, Lean, Six Sigma, agile or change qualifications are desirable.

What we need from you: An up-to-date resume (no more than 5 pages) and a cover letter (no more than 2 pages) outlining how your skills and experience are aligned to the role. For enquiries regarding this position, please contact Monique Royle at [email protected] About Revenue NSW Revenue NSW is the state’s principal revenue management agency.

We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. We are proud of our diverse and regional team and welcome flexible working. Why work with us? Meaningful work that matters to NSW Hybrid working, compressed hours, generous leave benefits Career building opportunities in a supportive team Unmatched growth and development pathways We can’t wait to meet you!

If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process. If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.

The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.