CD Team Supervisor

Job Summary

The CD Team Supervisor oversees the day-to-day operations of the Investment Operations Associates on the CD Team. The position ensures that CD set-ups, CD paperwork, closeout wires, and related data are processed accurately and on time, and serves as the primary escalation point for the team's bank and broker relationships.

Duties/Responsibilities Team leadership Oversee the CD Team's Investment Operations Associates in their daily activities, assigning and balancing workloads. Participate in recruiting, interviewing, and hiring new staff as turnover or growth occurs. Serve as primary trainer for new associates; develop and maintain training materials with management.

Provide ongoing guidance and coaching, and complete annual performance evaluations. Coordinate team schedules and coverage for vacation, sick, and personal days. CD operations oversight Review associates' work to ensure timeliness and accuracy, including new CD paperwork, CD confirmations, and CD closeout wire instructions.

Monitor funds received on CD maturities and closeouts; ensure any differences are researched, approved, and documented. Oversee new account set-up and the accuracy of data entered into firm systems, including data stewardship for source data used across the firm. Ensure beginning-of-month and end-of-month tasks are completed accurately and on schedule.

Process CDs directly only as necessary, such as during peak volume or staff absences, while keeping supervision as the primary focus. Relationships and issue resolution Serve as the escalation point for bank and broker relationships on CD set-ups, paperwork, and closeouts. Resolve processing exceptions and issues in cooperation with analysts, client services, and management.

Controls and procedures Develop and maintain written CD Team procedures, with at least an annual review. Maintain recordkeeping and filing standards so records are complete and accurate. Identify process improvements and automation opportunities to reduce manual work and errors. Perform special projects as needed and assigned.

Relationships and issue resolution Serve as the escalation point for bank and broker relationships on CD set-ups, paperwork, and closeouts. Resolve processing exceptions and issues in cooperation with analysts, client services, and management. Controls and procedures Develop and maintain written CD Team procedures, with at least an annual review.

Maintain recordkeeping and filing standards so records are complete and accurate. Identify process improvements and automation opportunities to reduce manual work and errors. Perform special projects as needed and assigned. Required Skills/Abilities Ability to work effectively with employees of all levels within the company.

Accuracy and strong attention to detail in a hands-on, fast-paced, deadline-driven environment. Ability to handle multiple tasks and prioritize appropriately for self and team. Proficient in Outlook and Excel. Strong oral and written communication skills, including with external bank and broker contacts. Ability to work closely with investment operations associates, analysts, and management.

Ability to evaluate problems as they occur daily and resolve them in cooperation with co-workers. Sound judgment on exceptions, approvals, and when to escalate. Comfortable providing feedback (positive and negative).

Education and Experience

4-year Bachelor's degree required, preferably in Accounting, Finance, or a related field. 3+ years of experience in investment operations, banking, or a related financial operations role. Experience with certificates of deposit (CDs), wire processing, or bank operations strongly preferred. Prior supervisory or team lead experience required.

Knowledge of financial markets and the mutual fund industry preferred. Physical Requirements Must be able to work at a computer for long periods of time. Lift up to 15 lbs. PTMA Financial Solutions, provides treasury management, liquidity management, and other financial products and services to the public sector. In addition to more than 12,000 local governments, school districts and other public entities, we also partner with over 1,000 financial institutions to help strengthen communities from coast to coast.

Our family of financial services companies offers local government investment pool administration, investment advisory services, term investments, cashflow analysis, bond proceeds management, and public finance services for public entities plus stable deposit funding solutions for financial institutions. Our financial expertise, comprehensive products, and advanced technology help clients achieve more today for a better tomorrow.

The firm’s primary operational hubs are in Denver, Colorado, and Naperville, Illinois, with other offices throughout the United States.