Job description
We are looking for a technical Head of Corporate IT who is ready to take full ownership of the corporate infrastructure strategy, budget management, and the transformation of access and security processes. In this role, you will lead a team of 25-30 engineers, build highly effective processes for the internal Help Desk team, improve the existing hybrid infrastructure and service integrations, and own the global IT Procurement function, ensuring smooth operations and scalable growth across the business.
Responsibilities:
Build a scalable and secure environment where IT operations help the business move rapidly, without creating barriers.
Close collaboration with the Security team across Identity & Access Management (IAM)
Lead and manage a distributed IT Administration and Help Desk teams of 20+ engineers
Define and monitor SLA/KPI metrics, analyze team performance, and drive continuous improvements based on operational data
Improve operational efficiency by reducing manual processes through automation
Building relationships with vendors, hardware providers, and external service partners
Strategic planning and budgeting for the business expansion
Requirements:
5+ years of experience in IT Infrastructure, System Administration, or IT Help Desk
At least 1+ year of experience in managing infrastructure and support engineering teams of 20+ people
Experience working in high-availability, high-security international environments
Strong experience with vendor management, budgeting, procurement, and operational planning
Experience with virtualization technologies (VMware ESXi, Hyper-V, Proxmox)
Strong understanding of networking concepts, protocols, security concepts and enterprise infrastructure architecture
Strong understanding of ITSM methodologies and operational best practices
Experience implementing and improving SLA-driven support processes
Strategic mindset with the ability to scale infrastructure together with business growth
Strong ownership mentality and high standards for operational excellence
- English level: Upper-Intermediate or higher (crucial for stakeholder management and technical documentation)
Nice to have
Experience in FinTech, Trading, or high-load environments
Experience with Zero Trust architecture and modern IAM approaches
Scripting/programming experience (Python/Bash)
We offer
10 paid sick leave days per year
20 paid vacation days per year
Public holidays according to current Ukrainian legislation
Medical insurance for employees
Compensation
for professional education and learning English
Compensation
for a sports subscription or sports equipment
Wellness budget (gym membership, sports gear and related expenses)