Store Coordinator

STORE COORDINATOR POSITION DESCRIPTION, DUTIES AND REQUIREMENTS PURPOSE OF POSITION : The Office Manager is responsible for the administration, day-to-day maintenance, and completion of store administrative tasks. Reports to: Customer Service Regular Duties and Responsibilities:

1. Daily Functions: Answer incoming calls and work toward a one-call resolution. Balance the previous day’s business, verifying accuracy. Verify that Purchase Orders have the correct quantity, style, cover, and options. Finalize delivered sales, credit memos, and in-store transfers (IST). Transfer inventory between stores, as needed. Process repair requests. Track all deliveries and communicate issues to the Store Manager. Verify that all deliveries are paid in full before delivery. Provide courteous customer service to customers calling the store per established guidelines.
2. Weekly Functions: Verify acknowledged orders and notify the Store Manager of discrepancies in quantity, color, style, cover, or options. Notify Sales Associates of order problems or delays. Run Sales Order Report daily, review open orders, and finalize completed documents. Review Special Orders weekly to verify that retail prices match current Lebco pricing. Run the Sales Order Report sorting special-order codes (SPC). Essential Knowledge, Skills, and Experience : Maintain a positive attitude and work well in a team environment. Minimum 1 year of administrative experience. Minimum 6 months of customer service experience. Basic math and accounting skills. Computer literacy. Good planning and organizational skills. Excellent communication skills, including oral, written, electronic, and interpersonal. Ability to maintain confidential and sensitive information Able to work well with peers and in cooperation with other staff and departments. Able to manage multiple tasks without direct supervision and in an efficient and professional manner. Communicate with others clearly and effectively. Shop Responsibilities Take service calls. Decide and communicate the type of service - in-home or in-shop service. Enter service orders in the system. Look up the cost of parts and/or schematics. Place orders for parts. E-mail pictures to La-Z-Boy Corporate and communicate their decision to the customer. Schedule pick-ups or delivery of repaired units. Maintain communication with the Customer Service Department. ADMINISTRATIVE The In-Store Office Managers are expected to have the following abilities on the GERS computer system: Enter a sales order Enter a credit memo Enter a miscellaneous debit or miscellaneous credit Enter a repair/service order Finalize sales, credit memos, and inter-store transfers Void sales documents Schedule a sale/credit memo for delivery or pick-up Create an IST Enter comments in SOM or on ISTs Look up available inventory Process customer payments Process credit card refunds Create purchase orders Run purchase order reports Run Daily Cash Report Run Sales Order Report A/R Transaction Maintenance Tuesday

• Saturday 8:30 AM to 5:00 PM