Job description
Department: Pet store, Pharmacy & Billing Reporting to: Director/ Hospital Operations Manager KEY RESPONSIBILITIES Business Development
- Identify and develop new business opportunities across our veterinary healthcare services
- Build and manage a robust sales pipeline through prospecting, networking, partnerships, and referrals
- Identify new verticals, services, and partnerships to drive long-term growth
- Cultivate relationships with corporate clients, institutions, pet communities, and strategic partners Sales Strategy & Execution
- Develop and implement sales strategies aligned with organizational growth goals
- Collaborate with the marketing team to create compelling sales pitches, proposals, and campaigns
- Translate client insights into strategic recommendations for service improvements
- Maintain detailed records of sales activities and client engagement via CRM platforms Sales Team Development & Training
- Build and structure a high-performing sales team
- Train and mentor team members in business development and client acquisition
- Establish performance frameworks, sales targets, and reporting structures
- Develop training programs focused on consultative selling capabilities Cross-Department Stakeholder Management
- Work with veterinary teams and hospital management to ensure seamless service delivery
- Partner with marketing to refine messaging based on sales engagement insights
- Act as a bridge between client expectations and service delivery Market Intelligence & Industry Engagement
- Monitor trends within the veterinary healthcare ecosystem and pet care industry
- Represent the organization at industry events, conferences, and networking forums
- Build and maintain relationships with key stakeholders across the ecosystem ESSENTIAL QUALIFICATIONS
- Minimum of 3 years client contact or sales experience is preferred as a Business Development Associate role or similar role.
- Undergraduate degree/ or equivalent combination of training and experience/ post graduate in Business Administration, Marketing, or related field
- Strong vendor management and negotiation skills
- Clear, confident and persuasive presentation and communication style.
- Excellent verbal and written communication skills DESIRABLE QUALIFICATIONS:
- Experience working in healthcare, veterinary services, hospitality, or service-based industries
- Experience using CRM tools (e.g. Zoho or similar)
- Exposure to B2B, B2C or services-based sales environments
- Experience building sales teams What you’ll be doing: Drive membership growth
- Assist in identifying and developing new business opportunities Prepare sales presentations, proposals, and reports Conduct market research to identify trends and potential clients
- Collaborate with marketing and product teams to support campaigns Lead high-impact sales conversations (in person) Consistently hit and exceed monthly targets Generate referrals and build long-term relationships What we’re looking for: Sales experience Relentless drive, resilience, and a competitive edge Coachable attitude with a strong desire to improve High energy and natural relationship-building ability Genuine interest in business, success, and personal growth