Server

To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Food and Beverage Manager/Restaurant Manager when necessary, to ensure customer satisfaction.

• To extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart.
• To make the Food and Beverage Manager aware of all guest comments and complaints.
• To follow all specified procedures to provide prompt, efficient and friendly customer service to restaurant guests, including suggestive selling of menu items; taking and serving food and beverage orders; and opening, closing and presenting guest checks.
• To satisfactorily perform, as directed, all routine opening and closing side duties including preparing trays, folding napkins and stocking and pre-set up of station to facilitate food service.
• To assist to remove used dishes from guest tables.
• To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions, and to correctly use the POS system.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.