Security Supervisor

Core Responsibilities:  Responsible for the safety of associates and patrons by regulating and correcting situations of possible accident and injury  Responsible for the enforcement of NY State lottery rules as well as rules and regulations of the NYS Racing & Wagering Board  Maintain a safe work and customer environment  Assist the manager in issuing all disciplinary actions  Responsible for scheduling post assignments to ensure compliance with state laws and facility regulations  Responsible for reviewing all shifts paperwork  Responsible for enforcing security procedures  Leads by example in the skills of Customer service and positive interaction with associates  Demonstrates skill in dealing with customer complaints  Patrols buildings and grounds of facility on foot and/or in security vehicle; examines doors, windows and gates to determine that they are secure; controls the various entry/exit locations throughout controlled areas as assigned  Oversee new hire and frontline training  Assist in the employee review and performance appraisal process  Role model company guest service program  Other duties as assigned.

Qualifications/Requirements:  High school diploma or GED required  Must be a NYS Certified Security Guard  One to two years’ supervisory experience preferred  Must be able to obtain a New York State Gaming License OTHER  Intermediate computer skills with Windows platform, including word processing, spreadsheets, Internet and email  Exceptional interpersonal and leadership skills required  Ability to work in a fast-paced environment