Senior Collections Representative

The Senior Collections Representative (SCR) is responsible for the accounts receivable associated with Golden Gate OB/GYN. The SCR will be responsible for, but not limited to, the following: Claim submission, Cirius Claims edits, Payment Posting, Cirius Charge edits, RFI edits and lockbox reconciliation. The SCR will also be responsible for all follow-up on receivables associated with commercial, government, contracted and managed care insurance payers.

The SCR will answer and resolve patient concerns through phone calls routed through the ACD system. The SCR must have excellent customer service skills with emphasis on phone etiquette and courteousness. All tasks associated with Golden Gate OB/GYN will be initiated and completed within the CureMD computer system. This SCR deals regularly with complex policy and procedural issues that involve contract compliance with regard to HMO and PPO payers.

It is the SCR’s responsibility to communicate and coordinate with Golden Gate OB/GYN staff to ensure quality outcomes from all settings and situations associated with GG-OB/GYN. The SCR’s main task is to resolve all outstanding receivables through constant communication with the payers, patients, and other Golden Gate OB/GYN staff.

All follow-up will be performed by accessing information by phone or through appropriate websites. The SCR will conform to all UCSF, MGBS, Golden Gate OB/GYN and Government HIPAA policies and procedures. The Senior Collections Representative (SCR) is responsible for the accounts receivable associated with Golden Gate OB/GYN.

The SCR will be responsible for, but not limited to, the following: Claim submission, Cirius Claims edits, Payment Posting, Cirius Charge edits, RFI edits and lockbox reconciliation. The SCR will also be responsible for all follow-up on receivables associated with commercial, government, contracted and managed care insurance payers.

The SCR will answer and resolve patient concerns through phone calls routed through the ACD system. The SCR must have excellent customer service skills with emphasis on phone etiquette and courteousness. All tasks associated with Golden Gate OB/GYN will be initiated and completed within the CureMD computer system. This SCR deals regularly with complex policy and procedural issues that involve contract compliance with regard to HMO and PPO payers.

It is the SCR’s responsibility to communicate and coordinate with Golden Gate OB/GYN staff to ensure quality outcomes from all settings and situations associated with GG-OB/GYN. The SCR’s main task is to resolve all outstanding receivables through constant communication with the payers, patients, and other Golden Gate OB/GYN staff.

All follow-up will be performed by accessing information by phone or through appropriate websites. The SCR will conform to all UCSF, MGBS, Golden Gate OB/GYN and Government HIPAA policies and procedures.

Requirements

High school diploma / GED and five years of experience, including two years of experience in collections investigation and o ne or more years of follow-up experience in professional fee billing in a doctor’s office or University setting Ability to work in a changing environment and handle multiple tasks efficiently Good organizational interpersonal, verbal and written communication skills Ability to work onsite in Emeryville.

Preferences: Bachelor's degree.