Network Operations Engineer

Position Overview

This is a mid-level position responsible for managing and optimizing the performance of complex networks throughout H2O America. This role involves planning and executing network upgrades, resolving advanced issues, and collaborating with cross-functional teams to support business needs. This role requires strong communications and problem-solving skills to effectively execute networking projects and streamline processes.

Key Responsibilities

Design s , implement s , and manage s LAN/WAN infrastructure and services. Performs advanced troubleshooting for Tier II and some Tier III helpdesk tickets and provides resolutions to complex network issues. Escalates incidents as necessary. Analyze s network performance and recommend s improvements. Configure s , maintain s , and monitor s routers, switches, telephone systems, firewalls, VPNs , and cloud networking components .

Monitors for security threats and Implements security best practices to network infrastructure. Create s and maintain s accurate documentation of network systems and procedures. Works and stewards relationship s with outside agencies or vendors for support issues relating to enterprise systems. Researches emerging technologies to enhance network performance and provide operating efficiencies .

Mentor s junior team members and provides technical guidance. Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies. Travels to remote sites as needed to provide on-site support. Required to complete occasional evening and weekend work as part of an on-call rotation schedule to meet deadlines or address emergencies as needed.

Performs other duties or special projects as required or assigned.