Night Auditor

This role combines guest service responsibilities with accounting duties, requiring strong attention to detail, problem-solving skills, and the ability to work independently.

**Key Responsibilities**

Front Desk & Guest Services Provide exceptional customer service to guests during overnight hours Perform guest check-ins and check-outs in a courteous and efficient manner Handle guest inquiries, requests, and complaints promptly and professionally Answer and direct phone calls; take reservations as needed Ensure lobby and front desk areas remain clean, organized, and secure Monitor guest activity and maintain a safe, secure environment Night Audit & Accounting Functions Complete the nightly audit process, including balancing all hotel accounts Reconcile front desk transactions, including cash, credit cards, and third-party billing Verify and post room charges, taxes, and other guest fees Review and correct discrepancies in financial records Generate and distribute daily financial and operational reports Prepare end-of-day summaries for management review Ensure all accounting procedures comply with company policies and standards Operational Duties Run system backups and ensure proper operation of property management systems (PMS) Maintain accurate logs of incidents, guest interactions, and shift activities Coordinate with housekeeping and maintenance teams regarding overnight issues Assist with early morning guest departures and transportation requests Ensure compliance with hotel policies, safety procedures, and emergency protocols Qualifications High school diploma or equivalent required; associate degree in hospitality, accounting, or related field preferred Previous front desk, hospitality, or accounting experience preferred Strong numerical and analytical skills Proficiency with computers and hotel management software (PMS experience a plus) Ability to work overnight shifts, weekends, and holidays Excellent communication and interpersonal skills Strong attention to detail and organizational abilities Ability to work independently with minimal supervision Physical Requirements Ability to stand or sit for extended periods Occasional lifting of up to 25 pounds Ability to respond quickly in emergency situations Core Competencies Customer focus and professionalism Integrity and accountability Time management and multitasking Problem-solving and decision-making Confidentiality with financial and guest information Work Schedule Overnight shift (typically between 10:00 PM – 7:00 AM; may vary by property) Additional Expectations Maintain a professional appearance and adhere to hotel dress code Uphold brand standards and guest satisfaction goals Participate in training and continuous improvement initiatives ```