Membership Program Lead

Job Details: Job Location: Laguna Niguel Family YMCA

• Laguna Niguel, CA, Position Type: Part Time, Salary Range: $19.92 - $24.10Hourly, The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking a highly engaged, intentional, and service-oriented individual for a part-time Membership Program Lead position. This role is a meaningful opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and helping create a safe, positive, and enriching environment for children and families. The Membership Program Director is responsible for ensuring excellence in member experience, staff leadership, operational effectiveness, and branch engagement. This individual plays a key role in creating a welcoming, member-focused environment that supports membership growth, retention, and meaningful connections within the YMCA community. Location: Laguna Niguel Work Schedule & Availability: This role averages 29-34 hours per week. Schedule may vary based on program or business needs. Purpose and Impact: Be a Leader: Serve as a key contact for branch communications and member services while delivering a welcoming YMCA experience. Support Member Engagement: Assist with member recruitment, appreciation events, and building positive relationships with members and guests. Drive Operational Excellence: Support program tracking and reporting systems, including YCRM, third-party billing, collections, and audit reporting. Ensure Compliance & Accountability: Assist with branch software compliance, staff training, and adherence to accounting controls, policies, and procedures. Support Operational Effectiveness: Work scheduled shifts at the Welcome Center and contribute to a positive member experience and overall branch effectiveness. Job description will be provided during interview.

Minimum Qualifications

Minimum Age: 18 years old Experience & Skills: 1+ years of related experience and supervision required. Preferred work experience in Membership or Sales role. Experience in customer service preferred. Excellent communication and organization skills. Certifications: First Aid and CPR certifications required (training provided and paid for by the YMCA).

Benefits

& Perks: Invested in You FREE YMCA Membership, Classes, and Pool Access. FREE Virtual Health Care Solutions (Teledoc). Program Discounts. Retirement Fund Paid Sick Time. Learn more about the YMCA and opportunities at: www.ymcaoc.org/careers Once a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history.

Criminal history will be analyzed on a case by case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Qualifications: