Intake Specialist

Job Details: Job Location: Goodyear Office

• Goodyear, AZ, Salary Range: $28.00, GENERAL FUNCTION: Under the direction of the Program Administrator, the Intake Specialist is responsible for initiating the intake process and ensuring clients receive appropriate services according to their needs. The Intake Specialist is responsible for overseeing the Intake Department and confirming all phases of the intake process is completed. This position also involves ensuring that families understand ABA and the different roles within ABA before they start services with Roman Empire. The Intake Specialist will also ensure that families are aware of the different services that are available through Roman Empire ABA Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide clients/family with support needed to be successful in services client receives; act as a liaison to any other client assistance and access support services, including but not limited to client referrals, eligibility, intake, registration, and revenue cycle management Review and trouble shoot client insurance benefit options and provide client education and support with payors, e.

g. health plans and any relevant patient support programs and available patient access services Ensure client intake process is completed within company time frame to ensure proper services are received in a timely manner; identify issues/obstacles and problem solve to ensure solutions are accomplished. Act as first point of contact with prospective clients to obtain general client demographics and insurance information Communicate effectively with clients regarding their estimated insurance coverage; and provide weekly intake process updates Prepare and obtain documents required for authorization based on the specific funding source requirements Update company databases daily with accurate data, status changes and notes, including communication with both the client and internal staff regarding the case Work closely with clinical staff and other staff in intake, billing and authorizations department to ensure the required steps are taken to appropriately staff and bill for services provided Communicate with all company departments to ensure client services are provided as soon as possible Plan, guide and manage client/family to ensure goals are met in treatment plan Direct families to the appropriate division to ensure information is provided to any family requesting assistance regarding outside resources and/or company resources Ensure client/family understands Roman Empire’s company policies Ensure client/family understands Roman Empire’s clinical hierarchy Maintain a 24-hour turnaround time on emails and calls with clients and internal staff Complete various projects/tasks, as needed Qualifications: KNOWLEDGE AND REQUIREMENTS: Ability to communicate effectively with families and professionals Good organizational and problem-solving skills Ability to maintain strict confidentiality and work under ethical guidelines and standards Correct English grammar, punctuation, and spelling Valid CPR and First Aid certification Valid class "C" Driver's License; Valid Auto Insurance EDUCATION: Must possess a minimum of a BA/BS preferred in psychology, special education, or a related field A minimum of one-year experience in working with children, adolescents and/or adults with special needs.