ServiceNow SPM

Service. Now SPM Total Experience - 5 years Certifications Requirement

• NA Location
• Offshore Work Mode
• Offshore Technical Requirements We are looking for a skilled Service. Now Developer with hands-on experience in Strategic Portfolio Management (SPM)/ITBM to join our team. The ideal candidate will have deep knowledge of the Service. Now platform, specifically modules like Project Portfolio Management (PPM), Demand, Ideas, Resource Management, and Agile Development. This role will be instrumental in implementing, customizing, and enhancing the SPM suite to meet business needs, streamline portfolio governance, and support strategic decision-making.

Key Responsibilities

• Design, configure, and implement Service. Now SPM modules, including:
• Idea, Demand, Project, Program, and Portfolio Management
• Resource and Time Tracking
• Financial Planning (if enabled)
• Agile 2.0 (Scrum Programs, Epics, Stories, etc.)
• Customize forms, workflows, UI policies, business rules, and client/server-side scripts
• Integrate SPM with other modules like ITBM, APM, CMDB, and ITSM where necessary
• Build dashboards and reports for portfolio performance, resource utilization, and project health
• Perform unit testing, support UAT, and provide deployment documentation
• Support data migrations, import sets, and transform maps for legacy data
• Ensure adherence to Service. Now best practices and development standards ________________________________________ Required Qualifications:
• 3–7 years of Service. Now platform experience, with 1–2+ years working specifically on SPM or ITBM
• Strong experience with scripting (JavaScript, Glide APIs, etc.) on the platform
• Experience in configuring Portfolio Workbench, Program dashboards, and project templates