Lead Case Manager, Overnight

Overview

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

The Overnight Case Manager Lead provides overnight case management and supports program coordination at the YMCA of Greater Seattle’s longest-running young adult transitional housing program, including after-hours in-person support to other housing sites as needed. Supports low-income youth and young adults who may have experienced foster care, homelessness, disconnection from school, or involvement with juvenile justice or other systems in developing the skills to live independently.

Provides individualized support, information, and referrals in education, job readiness and employment, housing, and other designated areas. Supports program director(s) with overnight operations and staff coverage, guides staff in case management and participant support and provides task and coaching supervision to assigned employees.

Builds collaborative community relationships and works with staff and program director(s) to provide high-quality, equitable services in a welcoming, safe, and supportive environment. This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives.

Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital.

The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems. What you'll get from working at The Y Membership to the YMCA of Greater Seattle for you and your household Medical, Dental, Vision, and Life insurance Retirement with generous employer contributions Free access to mental health resources Rapidly-accruing paid time off (PTO) available immediately upon hire Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs Hiring Range: $29.

00-33.00/hr Schedule: Tuesday-Saturday; 11pm-7am* This is an awake overnight position. Must remain awake, alert, and engaged throughout the shift and respond promptly to participant needs and emergencies. *Please note that this is a Lead position, so scheduled hours may vary as needed. Additional time may be required for mandatory meetings, team support, training, and other operational needs.

Leads should remain flexible with their schedule to ensure appropriate coverage and support for the team.

Responsibilities

Supports program director(s) with program coordination, staff coverage, assigned operations, and after-hours support to other sites as needed. Refers matters outside delegated authority to program director(s) or on-call leadership. Guides staff during overnight shifts with caseload review, problem-solving, service coordination, and program operations.

Provides task and coaching supervision to assigned employees, volunteers, interns, or national service members.

• Reinforces professional boundaries and trauma-informed, youth-centered services and supports program director(s) with onboarding, training, and performance feedback. Remains awake, alert, and engaged throughout overnight shifts. Supports conflict resolution and de-escalation and responds to emergencies according to YMCA procedures and training, contacting on-call leadership or emergency services as needed. Supports safe overnight operations through scheduled site checks, assistance with basic needs and shared living routines, and preparation for daytime operations. Reinforces program policies and expectations. Supports timely room turnover (room flips), participant move-ins, and enrollments in coordination with staff and program director(s). Builds supportive participant relationships, provides case management as assigned, and develops individualized, strengths-based, youth-driven service plans. Provides services and referrals in education, employment/career development, housing, technology, health and well-being, and other designated areas. Supports participant goals, safe and stable housing, permanent connections to supportive adults, and independent living. Teaches life skills, job readiness, and other topics individually and in groups through practical learning.
• Coordinates workshops, activities, and community resource visits with YMCA staff and community partners. Maintains accurate, professional, timely participant records in designated databases, including contact notes, service plans, assessments, progress updates, outcomes, shift notes, and incident reports. Provides clear shift handoffs and communicates participant updates, safety and facility concerns, operational needs, and follow-up tasks to appropriate staff and program director(s). Protects participant confidentiality according to YMCA policies and applicable requirements. Supports program director(s) with service quality, contract and grant compliance, and outcome achievement.
• Understands funding requirements and communicates participant trends, service barriers, and recommendations for improvement. Builds and maintains partnerships with funding liaisons, service providers, businesses, and educational institutions. Researches best practices, maintains current knowledge of community resources, and develops and maintains a specialized resource library. Participates in required meetings, training, supervision, and other program requirements. Demonstrates YMCA values of Caring, Honesty, Passion for Excellence, Respect, and Responsibility; participates in the annual fundraising campaign to encourage volunteerism and philanthropic support; and performs other related duties as assigned. Supports housing case managers in North and South King County afterhours. This includes potential in-person support at our other North King County housing sites. Other duties as assigned. Code of Conduct for Applicants All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Qualifications

Bachelor’s degree in psychology, social work, administration or related field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered. Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.

Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities. Strong youth engagement and relationship-building skills. Strong verbal and written communication skills, including skills in coaching and giving/receiving feedback. Strong organizational skills. Basic computer skills and working knowledge of Microsoft Office.

Current state approved First Aid and CPR certification.* Current approved HIV blood borne pathogens training.* Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.) Ability to speak any language in addition to English may be helpful.

• Within 30 days of employment or first available training. Additional Preferred Qualifications: Minimum one year of experience supervising employees or full-time interns, volunteers or national service members (Ameri. Corps, etc.) Authorized Driver (Preferred) This role has the potential to transport clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using your own vehicle (proof of current auto insurance and vehicle registration are required).

Driving duties for this role are optional, but preferred.* Driving roles are safety-sensitive. To become an authorized driver, you must be 21+, have possessed a driver's license for at least 3 years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the driving record standards below: YGS Driving Record Standards Within the last three (3) years: No more than two (2) vehicle related suspension(s) and/or reinstatement(s).

No more than two (2) moving violations and/or accidents. Moving violations include, but are not limited to, the following:

• Speeding
• Improper Lane Change
• Failure to Yield in Right-of-Way
• Failure to Obey Traffic Signal
• Failure to obey Traffic Sign Within the last five (5) years: No Major Violations which include, but are not limited to, the following:
• DUI, DWI, OUI, OWI, BUI (Boating), Administrative Per Se, or Refusing to Test
• Driving with an open container of alcohol
• Reckless Driving
• Hit and Run – property damage only (Incidents involving injury fall under Permanent Disqualification)
• Racing
• Driving with a suspended/revoked license/insurance
• Speeding over 20 mph
• Fleeing and/or eluding police
• Any other felony driving conviction(s) Driving records that result in Permanent disqualification from driving duties:
• More than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test for entirety of driving history.
• More than 3 Driving with a suspended/revoked license
• Hit and Run resulting in bodily injury or death
• Manslaughter/felony death by motor vehicle *Due to state-specific reporting requirements in our driver management system, we are not currently able to enroll California Driver's License holders as Authorized Drivers. *The YMCA of Greater Seattle will conduct individualized assessments of applicant criminal histories You'll be a great fit for the Seattle Y if you: Thrive on working in a collaborative environment Are very adaptable Have high ownership and strong work ethic Are a great problem solver who can think on your feet Truly enjoy being of service to people Like being part of a team that cares about one another as people and enjoy working together Want to know that the work you do contributes to building a better, stronger community for all At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment. Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities. YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check. We participate in the Federal E-Verify system. If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org. MISSION STATEMENT: Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. OUR VALUES: Respect Responsibility Honesty Caring Passion for Excellence Supports program director(s) with program coordination, staff coverage, assigned operations, and after-hours support to other sites as needed. Refers matters outside delegated authority to program director(s) or on-call leadership. Guides staff during overnight shifts with caseload review, problem-solving, service coordination, and program operations. Provides task and coaching supervision to assigned employees, volunteers, interns, or national service members.
• Reinforces professional boundaries and trauma-informed, youth-centered services and supports program director(s) with onboarding, training, and performance feedback. Remains awake, alert, and engaged throughout overnight shifts. Supports conflict resolution and de-escalation and responds to emergencies according to YMCA procedures and training, contacting on-call leadership or emergency services as needed. Supports safe overnight operations through scheduled site checks, assistance with basic needs and shared living routines, and preparation for daytime operations. Reinforces program policies and expectations. Supports timely room turnover (room flips), participant move-ins, and enrollments in coordination with staff and program director(s). Builds supportive participant relationships, provides case management as assigned, and develops individualized, strengths-based, youth-driven service plans. Provides services and referrals in education, employment/career development, housing, technology, health and well-being, and other designated areas. Supports participant goals, safe and stable housing, permanent connections to supportive adults, and independent living. Teaches life skills, job readiness, and other topics individually and in groups through practical learning.
• Coordinates workshops, activities, and community resource visits with YMCA staff and community partners. Maintains accurate, professional, timely participant records in designated databases, including contact notes, service plans, assessments, progress updates, outcomes, shift notes, and incident reports. Provides clear shift handoffs and communicates participant updates, safety and facility concerns, operational needs, and follow-up tasks to appropriate staff and program director(s). Protects participant confidentiality according to YMCA policies and applicable requirements. Supports program director(s) with service quality, contract and grant compliance, and outcome achievement.
• Understands funding requirements and communicates participant trends, service barriers, and recommendations for improvement. Builds and maintains partnerships with funding liaisons, service providers, businesses, and educational institutions. Researches best practices, maintains current knowledge of community resources, and develops and maintains a specialized resource library. Participates in required meetings, training, supervision, and other program requirements. Demonstrates YMCA values of Caring, Honesty, Passion for Excellence, Respect, and Responsibility; participates in the annual fundraising campaign to encourage volunteerism and philanthropic support; and performs other related duties as assigned. Supports housing case managers in North and South King County afterhours. This includes potential in-person support at our other North King County housing sites. Other duties as assigned. Code of Conduct for Applicants All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements. Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards. Bachelor’s degree in psychology, social work, administration or related field or equivalent experience, Masters preferred. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered. Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields. Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities. Strong youth engagement and relationship-building skills. Strong verbal and written communication skills, including skills in coaching and giving/receiving feedback. Strong organizational skills. Basic computer skills and working knowledge of Microsoft Office. Current state approved First Aid and CPR certification.* Current approved HIV blood borne pathogens training.* Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful. * Within 30 days of employment or first available training. Additional Preferred Qualifications: Minimum one year of experience supervising employees or full-time interns, volunteers or national service members (Ameri. Corps, etc.). Authorized Driver (Preferred) This role has the potential to transport clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using your own vehicle (proof of current auto insurance and vehicle registration are required). Driving duties for this role are optional, but preferred.* Driving roles are safety-sensitive. To become an authorized driver, you must be 21+, have possessed a driver's license for at least 3 years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the driving record standards below: YGS Driving Record Standards Within the last three (3) years: No more than two (2) vehicle related suspension(s) and/or reinstatement(s). No more than two (2) moving violations and/or accidents. Moving violations include, but are not limited to, the following:
• Speeding
• Improper Lane Change
• Failure to Yield in Right-of-Way
• Failure to Obey Traffic Signal
• Failure to obey Traffic Sign Within the last five (5) years: No Major Violations which include, but are not limited to, the following:
• DUI, DWI, OUI, OWI, BUI (Boating), Administrative Per Se, or Refusing to Test
• Driving with an open container of alcohol
• Reckless Driving
• Hit and Run – property damage only (Incidents involving injury fall under Permanent Disqualification)
• Racing
• Driving with a suspended/revoked license/insurance
• Speeding over 20 mph
• Fleeing and/or eluding police
• Any other felony driving conviction(s) Driving records that result in Permanent disqualification from driving duties:
• More than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test for entirety of driving history.
• More than 3 Driving with a suspended/revoked license
• Hit and Run resulting in bodily injury or death
• Manslaughter/felony death by motor vehicle *Due to state-specific reporting requirements in our driver management system, we are not currently able to enroll California Driver's License holders as Authorized Drivers. *The YMCA of Greater Seattle will conduct individualized assessments of applicant criminal histories You'll be a great fit for the Seattle Y if you: Thrive on working in a collaborative environment Are very adaptable Have high ownership and strong work ethic Are a great problem solver who can think on your feet Truly enjoy being of service to people Like being part of a team that cares about one another as people and enjoy working together Want to know that the work you do contributes to building a better, stronger community for all At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment. Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities. YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check. We participate in the Federal E-Verify system. If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org. MISSION STATEMENT: Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. OUR VALUES: Respect Responsibility Honesty Caring Passion for Excellence