Lead System Analyst

Job Role : L3 Support

• Lead Support Analyst Job Description : mso-list:l0 level1 lfo1;tab-stops:list .5in">Own and modernize endpoint management for Windows and macOS using SCCM and Intune. mso-list:l0 level1 lfo1;tab-stops:list .5in">Deliver and support all software deployments, patching, and emergency updates, including rapid response to critical vulnerabilities. mso-list:l0 level1 lfo1;tab-stops:list .5in">Package, update, and manage applications for automated and self-service deployment (including maintaining an internal app store). mso-list:l0 level1 lfo1;tab-stops:list .5in">Engineer, test, and maintain core desktop images to ensure secure, consistent device provisioning. mso-list:l0 level1 lfo1;tab-stops:list .5in">Automate and document with Power. Shell, Bash, Graph API, etc. to drive efficiency and compliance. mso-list:l0 level1 lfo1;tab-stops:list .5in">Educate and train support teams on all major deployments and updates. mso-list:l0 level1 lfo1;tab-stops:list .5in">Enforce security baselines (OS patching, Software patching, Defender, Bit. Locker/File. Vault) and ensure compliance is evidenced. mso-list:l0 level1 lfo1;tab-stops:list .5in">Coordinate with cross-functional teams and flex work hours as needed for critical deployments