Welcome Center Representative

Position Summary

Be the first hello and last goodbye of the YMCA experience! Our Welcome Center Representatives create a warm, welcoming environment where members and guests feel seen, supported, and connected. This is more than a front desk position. You’ll build relationships, help members get the most out of their Y experience, connect people to programs and services, and play an important role in creating a sense of belonging in our community.

What You’ll Do Take a S.E.C. to Smile, Engage, and Connect with everyone who enters the Y. Learn members’ names, build relationships, and practice C.A.R.E. in every interaction. Welcome members and guests, answer questions, provide tours, and connect people to YMCA programs and services. Assist with memberships, registrations, account changes, payments, and member requests with accuracy and integrity.

Learn and confidently use our CRM and other YMCA technology to manage member accounts, document interactions, capture leads, and support follow-up. Help members use the YMCA app, kiosks, and other self-service tools. Answer phones and connect with current and prospective members to provide information and support. Maintain a clean, organized, and welcoming lobby and Welcome Center.

Follow YMCA safety procedures and support the branch Emergency Action Plan. Share opportunities for members to become more involved through programs, volunteering, and the Annual Campaign. What We’re Looking For Friendly, positive, and comfortable starting conversations with people of all ages. Dependable, organized, and committed to providing an exceptional member experience.

Comfortable with technology and able to quickly learn and become proficient in our CRM and YMCA systems. Able to multitask while remaining welcoming, patient, and attentive. Excited to build relationships and help create a sense of belonging. Availability during our current priority shifts: Weekdays: 9:00 AM–4:00 PM Weekends: 9:00 AM–5:00 PM Why the Y?

At the Y, every interaction is an opportunity to make a difference. Whether you’re welcoming a new family, helping someone find the right program, solving a problem, or simply remembering a member’s name, you help make the Y a place where people feel like they belong. If you love people, enjoy being part of a team, and want a job where your interactions matter, we’d love to welcome you to our team.

Education/Experience/Physical Requirements Must complete required trainings in a timely manner determined by the manager. Must be proficient with computers, including personal computer applications such as database and word processing Enjoy, be skilled at and understand the importance of building relationships with people: members, staff, volunteers, donors, community leaders.

Multi-task oriented, flexible, takes initiative. Effective communication (both verbal and nonverbal) and organizational skills. Minimum 18 years of age. High School diploma or equivalent. Past customer service experience preferred CPR/AED certified within 90 days of employment. Must keep certification current. Ability to lift and carry at least 30 pounds.

May be required to stand for extended periods of time while demonstrating physical stamina and agility.