Customer Service Tier I (Tulsa/FT)- Non Safety Sensitive

PAY: $15.69-$19 GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Needs to be able to work in a fast-paced environment and have good communication skills.

Perform any other duties as directed by management. EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I: Provide timely and accurate information to customers' requests and concerns. Assist customers, sales, and delivery drivers with purchases. Inbound calls and face-to-face interaction with customers regarding warranties and returns.

Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels. Flows up with factory on outstanding service orders to update status. Works non-sellable report to eliminate items waiting on parts. Partners with sales associates to meet and exceed customer service expectations. Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.

Any other duties as directed by management. PERKS OF THE JOB Health, Dental & Vision 401K matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program Employee discount EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, typing hearing/listening and repetitive motion. Heavy Work: Lifting up to 20 lbs. occasionally. Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer. #NSNC123