Job description
Responsibilities
Align the new in-house service model with business strategy, value streams, and operational requirements. Analyze current-state business processes and IT dependencies. Define future-state processes and service models for in-house operations. Map business capabilities to IT services and required support structures. Identify gaps and propose solutions in workflows, governance, and service design.
Partner with Service Owners to define SLAs/OLAs aligned with business needs. Support transition impact assessments on users and business units. Develop process documentation and ensure business readiness for the transition.
Requirements
Bachelor’s degree in Information Technology, Management or related field Preferred/Advantageous Certified Business Architect Enterprise Architecture Certification ITIL Certification Minimum of at least 3 years of experience as a Business Architect Can work fully onsite (Cubao)
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