Job description
** About Method Co. **
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
** About ROOST White House **
ROOST White House is a design ‑ forward, apartment ‑ style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one ‑ , and two ‑ bedroom apartments feature full kitchens, in ‑ unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co ‑ working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It’s an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.
Website: https://www.Myroost.com
** Position Overview **
We are seeking a warm, polished, and highly attentive ** Front Desk Concierge ** to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.
** Key Responsibilities **
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Greet guests with warmth, professionalism, and genuine hospitality
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Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency
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Assist guests with questions, requests, and personalized recommendations
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Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
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Handle phone calls, emails, and guest communications in a polished, timely manner
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Collaborate with housekeeping, maintenance, and management to support smooth daily operations
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Maintain a clean, organized, and guest‑ready front desk and lobby area
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Resolve guest concerns with empathy, professionalism, and sound judgment
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Support administrative tasks, record‑keeping, and shift documentation
** Qualifications **
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1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
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Strong communication skills and a naturally warm, guest‑focused demeanor
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Ability to multitask and remain composed in a fast‑paced environment
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Proficiency with reservation systems and front‑office software
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Strong attention to detail and organizational skills
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Flexible schedule, including nights, weekends, and holidays
** What We Offer **
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Competitive hourly pay
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Opportunities for growth within a dynamic hospitality group
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A collaborative, design‑driven work environment
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Employee dining perks across properties
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Sick time & vacation
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Health, vision, and dental benefits