ARC Service Analyst

Hi we’re HUB. We are amongst the nation’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

Do you love to help, train, and support your teammates? Are you good at problem solving and enjoy researching issues to find the answer? We are currently hiring a Service Analyst for the Accounting Resource Center (ARC). ARC is the Accounting Help Desk for the Hub Financial Center (HFC), the centralized accounting team for HUB International.

What you’ll do:

• Respond to emails from Operations requesting assistance with Accounting related questions or issues
• Research “what went wrong”
• Determine assistance needed and follow the path to resolution
• Follow up to make sure end-result is obtained
• Work with the Accounting units to ensure that requests are completed
• Assure that fields are completed correctly and timely in the ARC ticketing system
• Duties as otherwise assigned What you bring to our team:
• High School Diploma Required
• Minimum 2 years of experience with Property Casualty insurance accounting or Property Casualty Insurance Account Manager experience including agency bill invoicing
• Ability to quickly learn new systems and workflows
• Has excellent verbal and written communication skills
• Has a strong belief that client service is the top priority
• Understand that teaching someone how to find the answers is more important than just providing the answer
• Strong analytical skills and enjoy research
• Possess a good eye for detail
• Are able to work independently and provide results What’s in it for you?
• A leadership team focused on caring for and developing our team
• Competitive compensation
• Customizable flexible benefits & Retirement matching program
• Generous PTO package – vacation, holiday, sick, and personal time off
• Growth potential
• HUB is constantly growing and so can your career!
• Ongoing personal and professional development opportunities
• Comprehensive wellness programs Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $25.00 - $37.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Disclaimer: “By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.” Department Accounting & Finance Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.