Clinical Operations Manager

CLINICAL OPERATIONS MANAGER About US Eye: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery.

With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia. Essential Job Functions: Oversee clinical operations and clinical support staff of assigned practice(s)

• Ensure smooth efficient operations and communication with providers, support associates and patients, as well as corporate departments and market leadership
• Monitor performance of clinical team to ensure accuracy, efficiency, optimal patient flow and patient satisfaction
• Coordinate and/or facilitate training of technicians; conduct skill set assessments on all techs upon hire and as scheduled/required throughout the year
• Oversight of clinical support staff hours/lunch/breaks and within scheduled hours
• Monitor all role responsibilities of direct reports.
• Ensure excellent customer service; ensure clinical staff is delivering timely check in/out (visit flow), appropriate medical support, care and testing, excellent in person and via phone customer service.
• Work with management teams to develop and assist with training needs as they arise.
• Oversee and ensure applicable training for all clinical support associates based on roles
• Random auditing of performance in EMR to identify training needs
• Ensure associates model and follow all customer service skills, ophthalmic testing, insurance verification and prior authorizations, and appropriate surgical and follow up appointment scheduling
• Team Building
• Coordinate position need job postings, Interview/Hire as needed
• Performance Reviews/Performance Plans for direct reports outlined above
• Oversee appropriate work performance issues – discipline documentation
• Liaison to patients and providers to ensure overall patient satisfaction
• Handle staff and patient complaints
• Coordinate and schedule on site vendors, repairs, and all aspects of the physical buildings for day-to-day operations in conjunction with the Senior/Regional Director of Operation
• Ensure safety training and policies are followed.
• Ensure all staff are trained in HIPAA and enforce HIPAA regulatory requirements
• All other responsibilities that may be assigned Competencies: Leadership and management skills that supports high patient experience standards and the development of the team. Ability to follow oral and written instructions. Capable of maintaining high degree of confidentiality. Strong time management skills that support high performance environment. Ability to maintain a professional, respectful and courteous work environment.

Education and Experience

Associate or bachelor’s degree with an emphasis on business, healthcare administration or related fields (preferred). High school graduate, with previous work experience in project management, leadership in healthcare administration, business or related field, or previous equivalent experience in a medical practice. Technology savvy, with competency in Office Suite and ability to learn software applications as required.

Position Type and Expected Hours of Work: This is a full-time position located in Ft. Myers, FL. Weekly travel among the regional offices will be required. The work environment is fast-paced, requires strong time management skills and is focused on results-driven leadership.

Benefits

401(K) Company Match Medical and Dental Insurance Vision Benefits Flexible Spending Accounts Pet Insurance Disability Insurance Life Insurance Continuing Education Paid Time Off US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.