Customer and Contracts Coordinator- Greece

Customer and Contracts Administration Co o r d inat o r Job Fa m il y – Commercial This fa m i l y is ded i ca t ed t o d riving o r g a n ic b u si n e s s g r o w t h , by g enerati n g r e v e n u e fr o m n e w a n d e x isti n g c u s t o m e r s and m a rke t s. They o wn and m a n a g e all di r e c t sal e s c h a nn els a n d t h e b id ac t i v i t y req u ired t o s e r v e t ho se ch a nn els.

They pr o v i d e d e ep c u st o m er i n si gh ts back i n to the P r o du ct t e a m , ens u ri n g S u r v itec de e p l y u nd ers t a n d c u s t o m er n e e d s Job Su mma r y This r o l e pr o v i d es c o o r d i n a ti o n a n d c o ac h i n g su p p o r t to sa l es c o ll e a gu es t o dr i v e e ffe c ti v e c o n tra c t lifec y c l e m a n a g e m ent.

I t s u pp o rts a n d dr i v es d a ta qu a l it y , b u si n ess pl ann i n g ac t iv i ty and c o n ti nu o u s i m p r o v e m e n t o f the sales proce s s and m e t h o d s . It p r o m o t e s t h e u s e o f cus t o m er rec o r d s m a n a g e m ent s y s t e m ( C R M ) a n d m a n a g es d ata integ r i ty and p r o ce s s c om p lia n c e f o r al l o ca t ed sal e s ar e as Dut i e s a n d r e s p o n s ib i l i t ie s

• M ai n tai n s an i n - d epth un d ers t a nd i n g o f the s ales s y s t e m , its f un ct i o n al i t y and a c ceptab l e u s es
• W o r k s c o lla b o r a ti v ely to u nd ers t a n d and r e s o l v e u ser iss u es th a t m ay affe c t the qu al i ty o r a v ai l a b ility o f up t o date c u st o m er in f o r m at i o n in t h e CRM s y s t em
• S u pp o rts i m p le m entat i o n a cti v i t y f o r i m p r o v e m ent o r tra n sf o r m at i o n in i tiat i v es
• P rior i tis e s o wn w o rkf l o w t o e n su r e t i m e l y d el i v e r y o f c o m p lia n t a n d c o m m ercial l y s o un d bi d s
• Prepares Proposals and Contracts using templates, including but not limited to FRS, LRE, LB, SOLAS 360.
• Complete Margin Calculations as required
• Register customer contracts within Sales system and ERP
• Review and Extend/Expire customer contracts where needed, creating required paperwork and making necessary amendments on the system.
• Distribute and Implement monthly Inflation Price Adjustments (IPA)
• Update Customer Master Data as required
• Update Vessel Master Data as required
• Complete Vendor vetting as requested from customers
• Creat e s an e n v iro n m e n t w h ere e v e r yo n e in t h e t eam can li v e t h e S u r v it e c Va lu es
• C o n tri bu t e s p o s i ti v ely to c r ea t i n g an i n cl u si v e e n v i r o n m ent w h e r e o u r p e o p le f e e l v al u ed, a pp reciat e d and f r ee to be who they are a t w o rk
• U nd ers t a nd s, u ph o l d s and c o n tri bu t e s t o c r ea t i n g a s a fe t y -fi r s t cu l ture w it h in S u r v ite c . E n su r es a safe a n d hea l thy w o r ki n g en v iro n m ent
• D e v e l o p s own ca p a b ilit i es b y partic ip ati n g in a s ses s m ent and d e v e l o pm ent pla n n i n g ac t ivi t i es as w e ll as f o r m al a n d in f o r m al t ra in i n g and c o a ch ing ; ga i n s o r m ai n tai n s e x t e r n al p r o fessi o n al accreditat i o n where r e l e v a n t to i m p r o v e p er f o r m a n ce and fu l fil pers o n al p o t ent i al Ski ll s
• M ak e s s e n s e o f c o m p lex, h i g h q u a n tit y , and s o m e t i m e s c o n t r a d ic t o ry i n f o r m at i o n t o eff e cti v ely s o l v e p r o b l e m s
• D e v e l o p s and del i v ers m u l t i - mo d e c o m m un icat i o n s that c o n v e y a clear u nd e r st a nd i n g o f t h e un i qu e n e e d s of di f fere n t a ud ie n ce s . E x cept i o n al wr i t t en c om m un icat i o n s k ills
• Optimi s es w o r k p r o ce s s es - kn o ws the mo s t ef f ec t i v e a n d e ff i cient p r o c ess e s t o g et t h i ng s d o n e, with a f o cus o n c o n ti nu o u s i m p r o v e m ent
• An tici p at e s and a d o p ts i n n ov a ti o n s in bu si n es s - bu il d i n g di g ital a n d t ech n o l o g y a pp licati o n s
• I n t e r p rets a n d ap p lies k ey f i n a n cial in d icat o rs t o m ake b e t t e r b u si n ess d e cisi o n s
• B u il d s part n ersh ip s and wo rks c o lla b o r a ti v ely with o t h ers t o m e et sha r ed o b j ec t i v es
• H o l d s s e lf and o thers to a c c o un t f o r m e e t i n g c o mm i t m ents a n d dead l i n es
• App lies kn o wled g e o f bu si n ess a n d t h e m ark e tp l ace to advance S u rvi t ec’s g o als
• S t e p s up t o ad d ress di f fic u l t iss u es, sa y i n g what n e eds t o b e said
• M a no eu v r e s c o m f o r tab l y t h r o ug h c o m p lex p o li c y , p r o ce s s, and p e o p l e - r elat e d o r g a n i z ati o n al d y n a m ics V a lu e s D ri v es sa f e t y c u lt u re
• Is a relia b le s o u r c e o f r ef e r ence o n r e l e v a n t saf e ty st a nd ar d s and w h ere the s e s t a nd ar d s are at risk. P r o v i d es i m p o r tant in s i gh t i n to the r o o t ca u s e a n d c o rr e ct i v e a cti o n s f o r su c h safe t y risks a n d issues. Rai s es iss u e s a n d hi gh li gh ts o wn m ist a k e s with o u t fear. c o n si s t e n t l y t o i m p r o v e safety and w ell b ei n g o f s e lf and o th e rs D e mo n s trat e s c o mm i t m e n t t o del i v eri n g r e al v al u e a n d c o n fi d en c e t o o u r cus t o m ers
• U nd ers t a nd s t h e i m p o rta n ce o f bei n g t h e rep r e sent at ive o f b o th i n t ern a l a n d e xt ern a l cust o m e r s. D e mo n s trat e s respect f o r t ho se cu s t om e r s and is o p en and t ra n sp a r ent ab o u t t h e d eli v e r y o f s e r v i c e – o n l y p r om i ses what they can del i v er a n d deli v ers what they pro m i se. We ca r e f o r o u r p e o p le, i n v es t i n g in the de v el o p m e n t o f t ea m s and in d ivid u als
• U nd ers t a nd s o wn r o le wit h in t h e t eam and t a k es a cc oun tab i lity f o r d el i v e r y – i s g oo d at c l o si n g o u t a c ti o n s a n d p r o a c ti v ely as k s f o r help w h en i s sues ar i s e . C o mm un ic a t e s ap p r o p ri a t e l y , sha r es kn o w l ed g e ( c o ac h i ng , m e n t o ri n g and su pp o r ti n g o t h e rs to d e v e l o p s k ills a s a p p r o p ri a t e ). W o rks c o lla b o r ati v ely with o wn t e am and o the r s t o m e et b u s i n ess g o als
• Tak e s t i m e to l i st e n and tr e ats o thers with d ign i t y , ac c epti n g and respe c ti n g o th e r pe o p l e ’s p o i n ts o f v iew o r in d ivid u al i t y . U nd er s tan d s h o w o wn b ehavi o u rs i m p a ct o thers. We a i m f o r e x cel l ence in e v er y th in g w e d o
• Tak e s per s o n al res p o n si b ility f o r e n su r i n g e x c ellence, g e t ti n g t h e t ask d o n e o n t i m e a n d t o t h e ri gh t stan d ar d . C o n si s t e n t l y achi e v es t ar g e ts, e v en w h en ti m es c a l es are t i gh t
• C o mm i t t ed and pa s si o n a t e abo u t c o n ti n u o u s i m p r o v e m ent, l o o ki n g t o s o l v e p r o b le m s and a v o id w o r k ar o und s. T a k e s t h e i n i tiati v e a n d a c ts w i th c o n fi d ence We s e e k t o in no v ate at e v e ry o p p o rtu n i t y
• Tak e s an ent r epre n eur i al a pp r o ach t o c h a ng e, bei n g c om f o r t a b le and w illi n g to t ry o u t n e w m e t h o d s, p r o c e sses, w a y s o f w o rki n g o r t e ch n i qu es t o m a k e i m p r o v e m ents
• Tak e s t i m e to u nd e r stand a n d e xp l ain t h e r ati o n a l e f o r c h a ng e t o su pp o r t the u nd ers t a nd i n g o f self and o thers We a c t w i th i n t e g ri t y
• Acts in a c c o r d a n c e w i th S u r v it e c Va lu es, e sp e cially in s i tuati o n s when i t is d i ff i cu l t t o do so
• Represe n ts self and S u r v i te c in an e t h i c al m a nn er th a t en g en d ers tru s t f r o m c o ll e a gu es, cust o m e r s and e x t e r n al r e g u lat o rs (R e fer t o S u r v i t ec C o d e o f C o ndu ct f o r fu r th e r i n f o r m ati o n and e x a m p les) Ex p e ri e n ce a n d q u a l i fi c a t i on Ed u cat e d t o Un i v ers i ty D e g ree l e v el preferred 1 y ear o f ge n eral e xperie n c e a n d u nd ers t a nd i n g o f pr o ced u res a n d s y s t e m s 6 mo n ths e x p erience c oo r d i n ati n g o r i n fl u e n ci n g t h e w o rk o f o t h ers Salesforce CRM experience is preferred