Service Advisor, Commercial Tire & Fleet

Description Zolman's Best One Fleet Service

• Benton Harbor – Seeking a full-time Commercial Tire & Fleet Service Advisor Locally owned and operated, Zolman Tire, Inc. has serviced the automotive and commercial truck repair, tire, and wheel needs of customers throughout the Michiana area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five Fleet Service locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI. All Zolman Tire locations are proud partners with Best One Tire and are Bridgestone, Firestone dealers. We are seeking qualified sales professionals for our Benton Harbor location who value safety and teamwork. Advisors will be responsible for recommending and documenting tires and service for fleet customers. This position will ensure high levels of customer satisfaction and integrity while providing our customers with their maintenance needs. Hour's requirements are 8a-5p M-F, with willingness to work overtime as needed. If you are enthusiastic about the commercial tire and repair industry, are reliable, and have a positive attitude please apply! We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!

Essential Functions

• Greet customers and ascertain customer needs/desires
• Explain and obtain approval from customers for unexpected repairs
• Answer telephones using Best-One phone shop standards
• Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
• Operate the company’s point of sales systems
• Compute sales prices, total purchases, and process payments
• Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
• Open and close cash registers, including counting money, balancing drawers, and making deposits
• Create work orders, invoices, and facilitate billing procedures correctly
• Inventory materials and supplies
• Assist in maintaining grounds/store/customer area cleanliness
• Perform other duties as assigned Zolman Tire, Inc. provides equal employment opportunity to all employees and applicants.

Requirements

• Accountability – Ability to accept responsibility and account for his/her actions.
• Analytical Skills – Ability to use thinking and reasoning to solve a problem
• Communication, Oral – Ability to communicate effectively with others using the spoken word
• Communication, Written – Ability to communicate in writing clearly and concisely
• Customer-Oriented – Ability to take care of the customers’ needs while following company procedures
• Friendly – Ability to exhibit a cheerful demeanor to others
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
• Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
• Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Team Builder – Ability to convince a group of people to work toward a goal.
• Working under Pressure – Ability to complete assigned tasks under stressful situations. Exhibit our Vision, Mission and Core Values :
• Vision: The leading and most trusted provider of tires and services in all our geographic markets.
• Mission: Creating raving fans
• Core Values: o Live with integrity, character & passion o Commit to the pursuit of perfection o Possess a servant’s attitude o Accept the urgency of accountability and the necessity of change Physical Demands / Work Environment:
• Lifting commercial truck tires or parts (40-80 lbs)
• Standing and sitting for extended periods of time.
• Read ticket and perform work listed; write confirmation and recommendations
• Environment : Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
• Vision (Near, distance, Color, Peripheral, Depth Perception)
• Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
• PPE : Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear) Skills & Abilities: Education: High school graduate or general education degree (GED) Experience: 1-2 years’ experience in commercial tire/repair industry preferred 2-4 years’ sales experience preferred Certifications/Licenses: Valid driver’s license; driving record must meet company’s insurance requirements Ongoing training is required per company’s standards Computer: Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner