Wheelhouse Sportsbar Supervisor *Evening/Night Shifts (2p start Wkdays/5p start Wknds)

Position Summary

Responsible for supervising the activities of all cashiers, servers, and bussers during a shift, ensuring all functional job duties are performed according to established company policies. Essential Job Functions: The essential functions include, but are not limited to the following: Ensures proper staffing for forecasted volume and budgetary guidelines.

Responsible for supervising the activities of all cashiers, servers, and bussers during a shift, ensuring all functional job duties are performed according to established company policies. Ensures excellent guest service. Notifies team members of changes in policy and procedure. Communicates any problems or concerns to Manager or other departments as needed.

Maintains thorough communication between shift Works with back of the house supervisors to ensure proper communication. Properly fills out all paperwork required for the job. Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods. Resolves team member complaints or disputes or refers the problem to manager.

Assists trainers in properly training new team members. Assists team members in their duties as needed. Maintain high sanitation standards. Maintains sufficient materials and products in the work location. Understands that this is a 24-hour responsibility and is accessible at all times. Sets high standards by complying with all departmental rules, policies, and procedures.

Ensures that all Team Members are treated in a fair and consistent manner. Performs any other duties as specified or assigned by the Director or any member of the Executive Management.

Qualifications

(Knowledge, Skills, and Abilities): Prior supervisory experience preferred Computer literate Prior experience in a high volume outlet preferred Possesses complete knowledge of all procedures related to the job. Ensures that all guests are treated in a prompt, professional and courteous manner. Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.

Prior experience is preferred as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure. Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance. Must have successfully completed and maintain certification in “Serv-Safe” (Food Sanitation Management).

Must be able to use a computer to enter requisitions. Must be able to understand and communicate Material Safety Data Sheets to all team members. Ability to communicate with Team members and guests Ability to be a TEAM player Ability to successfully fulfill the pre-employment process Ability to work flexible shifts and days of the week including holidays Ability to obtain and maintain all necessary licensing