Job description
Overview
Service. Now Developer (CMDB, ITOM, TSOM, TSM) Location: Chennai, Bangalore, Pune and Hyderabad Skills Required: ITSM, integration, Custom app development, UI/UX 7+ years total experience with 3–5 years of hands-on experience in Service. Now platform modules (CMDB, ITOM, TSOM, TSM).
Job Summary
We are seeking an experienced Service. Now Lead Developer to design, develop, and implement scalable solutions on the Service. Now platform. The ideal candidate will have deep expertise in CMDB, ITOM, TSOM, and TSM modules, along with strong hands-on development experience in Service. Now scripting, integrations, and platform architecture.
The candidate will play a key role in driving Service. Now platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.
Responsibilities
Key Responsibilities Service. Now Development Design, develop, and implement solutions on the Service. Now platform aligned with business requirements. Build and customize Service. Now applications using: Business Rules Script Includes Client Scripts UI Policies UI Actions Flow Designer Workflows Lead development efforts and ensure adherence to Service.
Now development best practices. CMDB Management Design and maintain CMDB data model and CI relationships. Implement CMDB governance, health dashboards, and data quality rules. Configure and manage Discovery and Service Mapping integrations. Ensure accurate CI lifecycle management and relationship mapping. ITOM & TSOM Implementation Implement and support IT Operations Management capabilities including: Event Management Discovery Service Mapping Operational Intelligence Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
Configure event correlation, alert management, and automation workflows. TSM (Telecom Service Management) Implement Service. Now Telecom Service Management capabilities. Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments. Integrate telecom OSS/BSS systems with Service.
Now platform. Integrations Develop integrations using: REST APIs SOAP APIs MID Server Integration Hub Integrate Service. Now with enterprise systems such as: Monitoring tools OSS/BSS systems CRM systems Network management tools. Architecture & Design Translate business requirements into technical design and architecture.
Ensure scalable, maintainable, and secure platform solutions. Participate in platform upgrades and architecture reviews. Leadership & Collaboration Lead and mentor a team of Service. Now developers. Conduct code reviews and enforce coding standards. Collaborate with: Architects Business analysts Operations teams Infrastructure teams Support Agile/Scrum delivery models.
Required Skills
& Qualifications Experience 7+ years of IT experience 3–5 years hands-on experience in Service. Now development Experience working with CMDB, ITOM, TSOM, and TSM modules Technical Skills Strong experience with: Service. Now platform development JavaScript, Glide APIs CMDB architecture & governance Service. Now Discovery & Service Mapping Event Management & ITOM modules TSOM (Telecom Service Operations Management) Telecom Service Management workflows REST/SOAP integrations MID Server configuration Flow Designer & Integration.
Hub Platform Knowledge Service. Now ITSM CMDB data modeling ITOM Event Management Discovery & Service Mapping TSOM network monitoring integrations Requirements Preferred Qualifications Service. Now Certified System Administrator (CSA) Service. Now Certified Application Developer (CAD) Service. Now ITOM or CMDB certifications Experience working in Telecom industry environments Knowledge of OSS/BSS integrations Experience with Agile / DevOps practices Soft Skills Strong analytical and problem-solving skills Excellent communication and stakeholder management Ability to lead technical discussions and solution design Team mentoring and People Management capabilities Key Deliverables Stable and scalable Service.
Now platform solutions High-quality CMDB data with strong CI relationships Automated IT operations and event management workflows Telecom service operational efficiency improvements Well-documented and maintainable codebase Key Responsibilities Service. Now Development Design, develop, and implement solutions on the Service.
Now platform aligned with business requirements. Build and customize Service. Now applications using: Business Rules Script Includes Client Scripts UI Policies UI Actions Flow Designer Workflows Lead development efforts and ensure adherence to Service. Now development best practices. CMDB Management Design and maintain CMDB data model and CI relationships.
Implement CMDB governance, health dashboards, and data quality rules. Configure and manage Discovery and Service Mapping integrations. Ensure accurate CI lifecycle management and relationship mapping. ITOM & TSOM Implementation Implement and support IT Operations Management capabilities including: Event Management Discovery Service Mapping Operational Intelligence Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
Configure event correlation, alert management, and automation workflows. TSM (Telecom Service Management) Implement Service. Now Telecom Service Management capabilities. Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments. Integrate telecom OSS/BSS systems with Service.
Now platform. Integrations Develop integrations using: REST APIs SOAP APIs MID Server Integration Hub Integrate Service. Now with enterprise systems such as: Monitoring tools OSS/BSS systems CRM systems Network management tools. Architecture & Design Translate business requirements into technical design and architecture.
Ensure scalable, maintainable, and secure platform solutions. Participate in platform upgrades and architecture reviews. Leadership & Collaboration Lead and mentor a team of Service. Now developers. Conduct code reviews and enforce coding standards. Collaborate with: Architects Business analysts Operations teams Infrastructure teams Support Agile/Scrum delivery models.
Required Skills
& Qualifications Experience 7+ years of IT experience 3-5 years hands-on experience in Service. Now development Experience working with CMDB, ITOM, TSOM, and TSM modules Technical Skills Strong experience with: Service. Now platform development JavaScript, Glide APIs CMDB architecture & governance Service. Now Discovery & Service Mapping Event Management & ITOM modules TSOM (Telecom Service Operations Management) Telecom Service Management workflows REST/SOAP integrations MID Server configuration Flow Designer & Integration.
Hub Platform Knowledge Service. Now ITSM CMDB data modeling ITOM Event Management Discovery & Service Mapping TSOM network monitoring integrations Preferred Qualifications Service. Now Certified System Administrator (CSA) Service. Now Certified Application Developer (CAD) Service. Now ITOM or CMDB certifications Experience working in Telecom industry environments Knowledge of OSS/BSS integrations Experience with Agile / DevOps practices Soft Skills Strong analytical and problem-solving skills Excellent communication and stakeholder management Ability to lead technical discussions and solution design Team mentoring and People Management capabilities Key Deliverables Stable and scalable Service.
Now platform solutions High-quality CMDB data with strong CI relationships Automated IT operations and event management workflows Telecom service operational efficiency improvements Well-documented and maintainable codebase