Pickup Operations Specialist/Supervisor

Coordinate daily pickup schedules and support dispatch operations Monitor pickup SLA performance and follow up on delayed or failed pickups Communicate with drivers and customers regarding pickup status and operational updates Support pickup operations for large-volume and key account customers Investigate and resolve pickup-related operational exceptions Assist with pickup route optimization and operational efficiency improvements Track and maintain pickup operational records and KPI reports Support pickup cost tracking and operational data analysis Coordinate with warehouse and transportation teams to ensure smooth operational execution Assist with peak season operational support and capacity coordination Requirements Bachelor’s degree preferred 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred Strong communication and coordination skills Detail-oriented with strong problem-solving abilities Ability to work in a fast-paced operational environment Proficiency in Excel and basic operational systems Strong organizational and multitasking skills Bilingual in Mandarin and English Benefits Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.

5OT +Bonus 7 PTO days 5 Paid Sick Leave Days 6 Paid Holidays 401K Medical insurance, Dental and Vision Insurance, STD/LTD