Director of Housekeeping

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position. Top tier luxury hotel experience Dynamic and vibrant working environment Option of MPF or ORSO retirement scheme Key Accountabilities: Provide strategic leadership for the Housekeeping Department and contribute to the overall Rooms Division strategy, ensuring alignment with business objectives, luxury service standards, and brand positioning.

Direct all Housekeeping operations, including Guest Rooms, Public Areas, Laundry, Linen, Uniform, and Floral Operations, ensuring exceptional cleanliness, presentation, maintenance, and guest satisfaction. Drive operational excellence through regular inspections, quality audits, and cross-functional collaboration to consistently deliver The Peninsula's renowned service standards and guest experience.

Lead housekeeping-related transformation and enhancement projects, overseeing planning, implementation, handovers, and post-project quality assurance to ensure seamless execution and operational readiness. Champion innovation across Housekeeping operations, leveraging technology and data to enhance productivity, operational agility and service delivery.

Manage departmental resources effectively, including budgeting, P&L performance, labour costs, inventory control, operating supplies, and maintenance expenditures, while identifying opportunities to enhance productivity and cost efficiency. Build and maintain strong partnerships with suppliers, contractors, and service providers to ensure the delivery of high-quality products and services that support operational excellence.

Lead, develop, and inspire a high-performing Housekeeping team through effective recruitment, coaching, performance management, succession planning, and talent development initiatives. General Requirements: Minimum 10 years of related housekeeping management experience in the luxury hospitality industry, with leadership experience in renowned hospitality brands.

Excellent command of written and spoken English. Proficiency in Cantonese or Mandarin would be advantageous. Demonstrated success in leading large-scale projects, renovations, transformations, and continuous improvement initiatives within a luxury hospitality environment. Strong business acumen with expertise in strategic planning, operational execution, budget management, and service quality enhancement.

Exceptional communication and relationship-building skills, with the ability to collaborate effectively with executive committee, hotel colleagues, head office, and external partners. The Peninsula Hong Kong The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen".

Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade. CONTACT US Scan or click (on mobile) the QR code to chat directly with our People and Culture team FOLLOW US Job Segment: Housekeeping, Hospitality <div