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IT Support Specialist - US
Job description
Key Responsibilities
Provide responsive technical support through chat, email, and in-person channels for office and remote employees, ensuring issues are resolved or escalated with clear communication. Endpoint & Software Setup: Configure, deploy, and maintain laptops, monitors, peripherals, mobile devices, handheld devices, and software licenses to ensure employees are productive from day one. Access Management: Manage employee onboarding and offboarding by provisioning, modifying, and deactivating accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and related IT systems. Troubleshooting: Diagnose and resolve network, Wi-Fi, V
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