Lead Generation Specialist

Who we are. At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support. We’re looking for motivated, energetic, and dynamic individuals to join our team.

As a Lead Generation Specialist (Inbound Chat) at Bluehost, you’ll play a pivotal role in growing our customer base by educating prospective customers on the value of our products and services, qualifying inbound opportunities, and routing high-value leads to the appropriate Account Executive team. What you’ll do & how you’ll make an impact.

Engage with inbound leads, current customers, chats, and referrals to understand their goals and identify sales opportunities. Qualify interest by uncovering customer needs, purchase intent, and readiness to buy, then route high-value SQLs to the appropriate Account Executive team. Convert product and technical questions into consultative sales conversations by recommending solutions that address immediate needs and create value.

Conduct meaningful account reviews to uncover upsell , cross-sell, and expansion opportunities within the existing customer base. Respond quickly and professionally to inbound inquiries, ensuring a high -quality customer experience and timely follow-up. Collaborate closely with Account Executives , Sales Leadership , Customer Success, and other internal teams to create a smooth customer journey and strong handoffs.

Maintain accurate records of all customer interactions, lead status, and next steps in the CRM . Meet or exceed goals related to lead response time, qualification quality, conversion, and pipeline generation. Stay current on Bluehost products, promotions, competitive offerings, and sales processes to confidently position solutions and support customer needs.

Who you are

& what you’ll need to succeed. You have at least 1 year Sales experience and be driven to meet and exceed sales objectives. Proven experience in a chat-based environment (Chat LOB required). You’re a motivated, customer-focused sales professional who thrives in a fast-paced environment. You communicate clearly, listen actively, and know how to build trust quickly with a wide range of customers.

You’re naturally curious and consultative, with the ability to uncover needs and recommend the right solution. You’re comfortable handling inbound conversations and balancing speed, professionalism, and quality across every interaction. You’re organized, detail-oriented, and committed to maintaining accurate CRM records and strong follow-through.

You’re collaborative, coachable, and eager to learn from feedback to continuously improve. You’re energized by the opportunity to contribute directly to pipeline and revenue growth. You’re excited about helping businesses succeed online and building the foundation for a long-term sales career. You bring a positive attitude, a strong work ethic, and the drive to make an impact every day.

Why you’ll love us. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work.

We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization!

We also give out Punctuality Bonus, Generous Vacation policy, and much more! Where can we take you? Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD! #Bluehost #LI-DB1 This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities.

This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.