Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency officially opened its doors in 2023, and I’ve proudly been part of the State Farm family since 2019. We’re a growing team of five who share a common goal of serving our community while continually improving both personally and professionally. I’m originally from Alabama and a graduate of Troy University.

I’m married and have one wonderful daughter, and we’re proud to now call Charleston home. Giving back is an important part of who we are, our office regularly hosts blood drives, toy drives, and other local initiatives to support those in need. We offer a Simple IRA, reimbursement for licensing costs, leadership and business training, and goal-based promotions with incentive opportunities.

Our culture is built around positivity, growth, and teamwork. We’re looking for individuals who share our passion for helping others, value integrity, and are excited about developing both their career and their character along the way. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success.

You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Coachable, hard-worker with a desire to join a high performing team.