Call Center Director

Description Pay & Perks Up Front $80,000 - $100,000/year (base salary + bonus opportunities) Paid Training & Ongoing Coaching Health Benefits: Medical, dental, vision 401(k) with Company Match Paid Time Off & Tuition Reimbursement Referral Bonus Program Clear Paths for Growth: Build and develop leadership tiers within the call center Supportive, High-Energy Team – where your leadership and strategy make a real impact Job Title: Call Center Director Location: Rogers Plaza – Wyoming, MI (with occasional meetings in Lowell) Job Type: Full-Time, In-Office Are you a proven leader ready to take a thriving call center to the next level?

All-Weather Seal of West Michigan is seeking a Call Center Director to oversee our outbound, inbound, rehash, and scheduling operations. This is a high-impact role for an experienced leader who knows how to develop people, manage metrics, and drive efficiency while fostering a positive, accountable culture. What You’ll Do as Call Center Director: Recruit, hire, develop, and lead call center teams across four divisions.

Manage scheduling and performance metrics to maximize efficiency. Provide live coaching and professional development for managers and callers. Forecast budgets and maintain cost-per-lead and departmental marketing cost goals. Research and implement software to improve call center efficiency. Manage B2B partnerships related to call center operations.

Build and develop 2nd-tier leadership within the call center. What We’re Looking For in a Call Center Director: Proven experience managing other leaders and overseeing call center operations. Strong background with tools such as: Auto-dialers (Five9) CRM systems (i360) Lead qualifier tools (Active Prospect) Ability to analyze data and make strategic business decisions.

Critical thinker with strong leadership, accountability, and motivational skills. Bachelor’s degree preferred, but equivalent experience accepted. Who We Are All-Weather Seal of West Michigan has been a trusted name in home improvement for over 45 years, specializing in windows, bath and shower remodeling, and metal roofing.

As a family-run company, we believe in doing great work, supporting each other, and giving back to our community. Ready to Lead with Impact? If you’re a strong leader who thrives on developing teams, driving results, and making an immediate impact, apply today to become the Call Center Director with All-Weather Seal of West Michigan!