Head Barista

Your day to day Maintain coffee and beverage costs within levels established by the outlet and department.​ Lead and coordinate the barista team to complete all tasks with optimum efficiency each shift.​ Coordinate with stewards for cleanliness and engineers for maintenance of all coffee machines and beverage equipment.

​ Maintain adequate supply of coffee, ingredients, and consumables; ensure all team members are trained on equipment operation. Ensure all team members are familiar with resort policies and procedures on training, safety and security. ​ Maintain full knowledge of coffee, soft drinks, smoothies, and all beverage offerings; ensure par stocks are maintained at all times .

​ Provide counter service to all guests with the highest standard of quality and consistency. ​ Assist in serving beverage orders at the restaurant, lobby, and poolside as required. ​ Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.

​ Report for duty on time, neatly groomed in clean and proper uniform. Do not consume alcohol while on duty. ​ Maintain expertise in coffee brewing methods, soft drink preparation, and smoothie recipes; ensure correct glassware and presentation for all beverages. ​ Fully responsible for the inventory management including beverage & bar equipment inventory.

​ Track near-expiry and slow-moving ingredients; implement promotions or menu adjustments to reduce wastage. ​ Prioritise short-shelf-life ingredients such as fresh milk, fruit, and syrups to maintain quality and reduce waste. ​ Ensure all coffee machines, blenders, and beverage equipment are spotlessly clean and maintained daily.

​ Follow correct procedures before, during, and after beverage service in accordance with brand standards. ​ Lead daily pre-shift briefings and training sessions with a positive and motivating approach. ​ Ensure proper use of all equipment and supplies; reduce misuse and breakage and report any defects promptly. ​ Ensure the coffee and beverage counter is kept clean and organised to standards at all times.

​ Foster team spirit and ensure all barista team members pursue a unified standard of beverage service. ​ Ensure beverage sales are accurately processed through the POS system and cash is balanced before shift close. ​ Lead creative sessions to develop new coffee blends, smoothie recipes, and seasonal promotional beverages.

​ Maintain familiarity with soft drink dispense systems, post-mix reticulation, and carbonation equipment. ​ Ensure all coffee, beverage, and ingredient stocks are fully replenished before each service opening. ​ Maintain familiarity with ice machine procedures, glassware racking, and glass washer operations. ​ Maintain knowledge of snack and light F&B offerings to support and upsell to guests as needed.

​ Lead daily pre-shift briefings and training sessions with a positive and motivating approach. ​ Read the communication file and notice board daily; share key updates with the team. ​ Conduct thorough shift handovers; ensure all pending tasks and beverage notes are clearly communicated. ​ Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.

​ Demonstrate understanding of and adherence to the resort and department’s regulations outlined in the employee handbook and operations manual. ​ Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating.

​ Maintain knowledge of resort activities and Penang’s local scene to enrich guest conversations and recommendations. ​ Ensure HACCP standards are met; actively check cleanliness in front and back of house. ​ Uphold Inter. Continental brand SOPs; ensure all barista team members consistently respect and follow standards.

​ Maintain Forbes Travel Guide Standards knowledge; coach the team to apply these as the minimum at every service. ​ Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team.