Customer Success Manager Microsoft (German Speaker)

Position: Customer Success Manager Microsoft (German Speaker) Job Description: Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees across 58 countries, with revenue of over $29 billion) , provides IT professionals (service providers, software vendors, and system integrators) with comprehensive technology solutions, along with training and services, in five main segments: servers, storage, and virtualization, networking and security, infrastructure software, and cloud solutions.

As part of its growth, ARROW ECS is expanding its teams and seeking a Customer Success Manager Microsoft About the Role In this role, you support the Microsoft / Cloud Inside Sales team both operationally and administratively with a focus on the Arrow. Sphere platform. The objective is to manage processes efficiently, provide optimal partner support, and ensure smooth operations.

Your Responsibilities

• Review and validation of Arrow. Sphere orders (multi-vendor)
• Error analysis, ticket creation, and coordination with account management
• Validation of bill feeds and invoicing data
• Proactive management of vendor renewals
• Partner support (Arrow. Sphere, invoices, credit notes)
• Escalation management
• Independent work in the Microsoft Partner Center portal to manage partner and customer information
• Close collaboration with Inside Sales and Operations teams
• Salesforce queue management
• Microsoft tenant transfer monitoring
• Management of Arrow. Sphere user registrations Your Profile
• Experience in customer service, inside sales, or IT business in general
• Structured and detail-oriented working style
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Basic understanding of cloud technologies (IaaS, PaaS, SaaS)
• Fluent English & German speaking What is in it For You? Full Permanent contract, Social advantage: CNSS, CIMR, Health insurance. Very good working atmosphere in a team of passionate collaborators. Work culture where you can make an impact. Dynamic environment with a friendly work atmosphere. Interesting career development opportunities in a quickly growing environment. Working within an international organization, recognized worldwide in its sector. #LI-HL1 Do you see yourself as our future colleague? If yes – send us your application. PLEASE ATTACH YOUR RESUME IN ENGLISH Location: MA-Casablanca, Morocco (Boulevard Al Quods) Time Type: Full time Job Category: Sales