Deposit Operations and Branch Support Specialist

Community State Bank is seeking a Full Time Deposit Operations and Branch Support Specialist to join our team of bank deposit operations professionals in our Avilla, Indiana office. Qualified candidates will have a minimum of three (3) years of relevant banking experience, including retail banking and opening of new accounts experience.

Candidates must be available between 8am and 5:00pm Monday through Friday. CSB offers a competitive compensation and benefits package and a positive, team-oriented work environment. Apply today to see why CSB is a great place to work! Job Title: Deposit Operations and Branch Support Specialist Reports To: Deposit Operations Manager Supervises: None Division: Deposit Operations FLSA Classification: Non-exempt Pay Rate: Hourly Position Purpose: The Deposit Operations and Branch Support is responsible for performing a variety of tasks related to providing support to staff and external clients and the processing of deposit-related transactions and reconciliations as well as fraud prevention while ensuring compliance with regulations and policies.

Job Requirements Education: A high school diploma or equivalent is required. Experience: A minimum of three (3) years of relevant banking experience is normally required. Also required, Retail experience and opening of accounts. Along with preferred experience in Deposit Operations. Skills: Effective organizational and time management skills; professional verbal and written communication skills; strong attention to detail; highly organized; ability to multi-task accurately and efficiently; ability to type at least 50 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; personable, team player, drive, detail-oriented individual who is focused on logistics of efficiency and scalability between Retail Branches and Deposit Operations.

Essential duties

CSB Cultural Expectations Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality Align to bank-wide vision, mission, and business objectives. Commit to continuous personal and professional growth in the areas of teamwork, customer service, and job specific competencies.

General Expectations Provide timely support via email and phone to internal and external clients while providing exceptional customer service. Provide timely and accurate online/mobile banking support to clients. Provide reliable and accurate support to Treasury Management (TM) staff and clients as needed for Positive Pay, Business Online Banking, Remote Deposit Capture and other TM services.

Process Positive Pay and ACH files daily in Bankers Bank. Process account and system maintenance requests received from authorized staff via various approved communication channels, ensuring compliance with bank policies, procedures and turnaround time expectations. Escalate fraudulent transactions in a timely and compliant manner, coordinating communication with other lines of business as needed.

Monthly/Quarterly/Year-end Tasks as needed Assist financials, when needed, regarding the bank’s cash and general ledger accounts to ensure accuracy. Serve as the backup for Deposit Operations Specialists as needed. Daily Item Processing Processing ACH files, wires and other electronic transactions Generate customer notices in a timely and efficient manner Other tasks, as needed Meet bank and departmental deadlines as required by management or bank regulations.

Identify potential efficiencies and communicate process improvement ideas to management. Ensure communication between Retail Branches and Deposit Operations to ensure compliance with the bank policy, guidelines, procedures and regulations are adhered to. Identify training opportunities within Retail team and Deposit Operations team as needed.

Compliance/Other Expectations Be fully trained and knowledgeable in all compliance related areas of banking, including but not limited to: BSA, OFAC, Reg E, Reg CC, etc. Perform other duties as assigned. Physical Demands Frequent sedentary work that primarily involves sitting. Occasional standing and walking. Frequent repetitive motions that include the hands and/or fingers.

Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone, and printer. Occasional lifting of up to 10 pounds. Constant written and verbal communication with others to exchange information. Constant state of awake and alertness. Occasional need to speak to groups of people.

Constant ability to report in-person regularly and consistently at job site. Constant ability to clearly view close up written and digital materials. Constant exposure to moderate background noise (keyboards, telephones, printers, talking, etc.) Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.