Service Coordinator

Service Coordinator Eden SNSW Grade 6 ($100,407 - $106,841 plus employer's contribution to superannuation and annual leave loading) Employment Status: Full-time – Ongoing, Onsite Location: Eden We are currently recruiting for the position of Service Coordinato r at our Eden Service Centre . However, you may be required as per business needs to travel to the hub site at Bega Service Centre.

What are ‘hub and spoke’ Service Centres? In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members may be required to work between locations. Please note: T his recruitment will only be used to fill this specific vacancy for this specific location and immediate surrounding area.

Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may be required to attend an in-person interview conducted at the Eden Service Centre. About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

For more information on Service NSW, visit our website Service NSW.

About the Role

Service NSW is currently seeking a motivated customer service professional, who is ready to lead a team in a fast-paced front facing environment. Based out of the Service Centres, this role will support the delivery of efficient, high-quality services to our NSW customers. As the Service Centre Coordinator , you will join a supportive, collaborative team that values innovation and continuous improvement.

You will: Coordinate daily workflows and ensure smooth operations in a busy service centre. Supervise, coach and develop a team of customer service staff. Manage escalated customer queries and support continuous improvement initiatives. Contribute ideas to improve processes, customer experience and operational efficiency.

We are looking for someone with: Experience leading or supervising customer service teams (or equivalent) Strong communication, coaching and stakeholder management skills A proactive mindset, and ability to thrive in a fast-paced environment Experience handling escalated customer issues and contributing to service improvements This is a fantastic opportunity to build on your leadership experience, make a tangible impact on service delivery and be part of a supportive and innovative team.

Hours of work Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre Here . The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

Salary Service NSW Grade 6 - base salary for this role ranges between $100,407 – 106,841 pro-rata, plus employer's contribution to superannuation and annual leave loading. How to Apply You can apply by clicking the button ‘Apply Online’ below and attach: *A resume (no more than 5 pages) *A cover letter (no more than 2 page) outlining how your skills and experience meet the focus capabilities of the role (outlined in the Role Description).

Detailed instructions for how to prepare your application can be found Here . Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants.

Employment with Service NSW is subject to a satisfactory national criminal record check.