Job description
Worka. Nova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, i. Gaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.
Job Description Position: Technical Project Manager Department: PMO Job Summary: A Technical Project Manager leads the planning, execution, monitoring, and successful delivery of technical projects. They bridge business objectives and technical execution by coordinating cross-functional teams, managing stakeholders, prioritizing initiatives, mitigating risks, and ensuring projects are delivered on time, within scope, and within budget.
Key Duties and Responsibilities: ● Determine internal and external client technical requirements through research, discovery sessions, and business analysis. ● Translate business strategies into technical project roadmaps and execution plans. ● Lead end-to-end planning, execution, monitoring, and closure of software and web development projects.
● Collaborate with stakeholders to understand business value and prioritize projects based on strategic impact. ● Manage and prioritize product and project backlogs with Business Analysts and Product Owners. ● Develop project schedules, milestones, resource plans, budgets, and delivery timelines. ● Coordinate developers, QA, UI/UX, DevOps, Business Analysts, and third-party vendors.
● Monitor project progress, deliverables, dependencies, risks, issues, and change requests. ● Ensure quality, timely delivery, and adherence to SDLC and Agile/Scrum methodologies. ● Facilitate sprint planning, daily stand-ups, reviews, retrospectives, and status meetings as applicable. ● Work closely with Business Analysts to validate product requirements, user stories, and acceptance criteria.
● Provide technical recommendations when evaluating solutions and preparing business cases. ● Identify automation and process improvement opportunities to increase operational efficiency. ● Maintain project documentation including project plans, RAID logs, status reports, and lessons learned. ● Communicate project status, risks, and recommendations to management and stakeholders.
● Ensure effective collaboration between internal teams, clients, and third-party partners.
Requirements
● Project Charter and Scope Documentation ● Project Plan, Timeline, and Resource Allocation ● Product/Project Backlog and Prioritization ● Risk, Issue, and Change Logs ● Sprint and Status Reports ● Stakeholder Communication Reports ● Project Closure Report with Lessons Learned ● Successful delivery of approved technical projects KPIs / Success Metrics: ● On-time project delivery ● Budget adherence ● Stakeholder satisfaction ● Sprint/release predictability ● Reduction of project risks and escalations ● Quality metrics (defect leakage/rework reduction) ● Vendor and third-party performance ● Team utilization and delivery efficiency Goals: ● Seamless execution of technical and web development projects.
● Effective management of third-party contractors and vendors. ● Efficient utilization of project resources. ● Strong collaboration across cross-functional teams. ● Consistent delivery of high-quality technical solutions aligned with business objectives.
Qualifications
● Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. ● 5+ years of project management experience in software or web development. ● Knowledge of Agile, Scrum, Kanban, and SDLC. ● Experience with Jira, Confluence, Click. Up, Azure DevOps, or similar tools. ● Strong stakeholder management, communication, leadership, and problem-solving skills.
● PMP, PRINCE2, Scrum Master, or Agile certifications are an advantage.
Benefits
Competitive salary Supportive and collaborative team environment Competitive salary Private health care Happy Friday