Apprentice-Technical Support Engineer

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management. Functions ESSENTIAL Design, develop, deploy, and support enterprise AI agents, automations, and AI-enabled applications using Microsoft Power Platform and Azure AI technologies.

Build and optimize agents in Microsoft Copilot Studio, including instructions, topics, actions, tools, knowledge sources, and orchestration logic. Develop workflows, approvals, notifications, integrations, and process orchestrations using Power Automate. Partner with business stakeholders to understand processes, define requirements, assess feasibility, prioritize opportunities, and establish measurable outcomes.

Translate functional requirements into maintainable technical designs that align with enterprise architecture, security, data, privacy, compliance, and AI governance standards. Implement prompt engineering, grounding, retrieval-augmented generation, and human-review patterns to improve accuracy, reliability, and appropriate agent behavior.

Integrate solutions with Microsoft 365, Microsoft Graph, SharePoint, Dataverse, Azure services, enterprise applications, APIs, and approved external services. Develop and execute functional, integration, regression, security, prompt-response, tool-calling, and user acceptance tests. Package and deploy solutions using approved application lifecycle management, source control, configuration management, and change control practices.

Monitor availability, performance, usage, quality, failures, and adoption; troubleshoot production issues and implement improvements based on telemetry and feedback. Support demonstrations, training, knowledge transfers, release communications, and adoption activities. Contribute reusable prompts, components, connectors, templates, standards, and implementation patterns to improve delivery consistency and speed.

REQUIRED B. Tech in Electronics /Electrical/Mechanical Engineering Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) Knowledge of MS-Office and computer fundamentals Must be willing to Work from office as and when needed. DESIRED 0-1-year experience in Support Operations. Knowledge, Skills, Abilities and Other Characteristics.

Excellent Verbal & Written Communication Skills in English. Creative thinking and team work skills. Possessing a proactive, positive, “can-do” attitude. Gives and receives constructive feedback. Able to perform multitasking. Ensures that others involved in a project or effort are kept informed about developments and plans.