Call Center Member Service Representative

PURPOSE: Answer incoming phone calls. Provide a variety of service functions with excellent member service.

RESPONSIBILITIES

AND DUTIES  Answer telephone calls and process members transactions as requested  Answer individual questions or help members with problems regarding their account  Open and close various types of accounts, certificates, etc. by online, mail, fax, and email  Process wire transfers by mail, fax, and email  Mail or overnight check withdrawals from members’ accounts  Order checks and debit cards, process stop payments, mail statements and histories  Provide help with online banking, reset PINs and passwords  Post mail deposits and mail payments  Assist branches with problems in the phone center  Scan checks, transaction tickets, membership agreement forms, etc.

 Other duties as assigned EDUCATION AND EXPERIENCE  High School Diploma or Equivalent  6-12 Months with Call Center or financial institution experience  Completion of Indiana Members Credit Union Internal Training