EUC Remote & Desktop Specialist

Perform remote diagnostics and remediation on user endpoints across sites and home-based locations. Support standard builds, reimaging, and correction of configuration drift on devices returned to service. Handle VIP and escalated support requests with priority response and direct stakeholder communication. Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams.

Document recurring issues and feed permanent fixes back into the standard build and knowledge base. Prepare device readiness for onboarding and offboarding, including data handling and secure wipe. Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks. Support conference rooms, shared devices, and local peripherals where remote hands are unavailable.

Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem. Track ticket ageing and backlog for remote support queues and report on trends and hotspots. Job Requiremente 5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations. A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience) Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, Service.

Now, imaging, and patching. Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.