We're Hiring! Print Estimator & Customer Service Coordinator

Join Our Team at Snap Mayo! Are you an organised, enthusiastic person with a great eye for detail and a passion for delivering excellent customer service? Do you have experience in print estimating or the print industry and enjoy seeing projects come together from initial enquiry to finished product? We're looking for a Print Estimator & Customer Service Coordinator to join our friendly, busy team in Castlebar!

Ideally, you'll already have experience in print estimating and a good understanding of print production processes. However, we're equally interested in hearing from people with strong customer service, administration or estimating experience who have the right attitude and are keen to learn. This is a great opportunity to join an established local business, work with a fantastic variety of customers and become an important part of a supportive, experienced team.

About Snap Mayo At Snap Mayo, we're proud to be celebrating 20 years in business , helping organisations across Mayo and beyond bring their brands to life. As part of the award-winning Snap Ireland network, we provide a wide range of creative and marketing solutions, including digital printing, graphic design, signage, promotional products, branded clothing and digital solutions.

Our customers range from small local businesses to leading national and multinational organisations. We're passionate about what we do, take pride in delivering excellent customer service and believe that our people are key to our success.

About the Role

As our Print Estimator & Customer Service Coordinator, you'll play an important role in the day-to-day running of our business. You'll be one of the main points of contact for our customers, helping them find the right solutions for their projects, preparing quotations and coordinating orders from initial enquiry through to completion.

You'll work closely with our design team, production team and suppliers to ensure jobs are accurately quoted, efficiently managed and delivered on time. It's a busy, varied and rewarding role, with plenty of opportunities to use your initiative, build relationships and develop your skills.

Key Responsibilities

Prepare accurate and competitive quotations for print, signage, promotional products and related services. Respond to customer enquiries in a friendly, professional and timely manner. Advise customers on suitable print materials, finishes, quantities and production options. Manage customer orders from initial enquiry through to completion, ensuring accuracy and attention to detail.

Liaise with our design and production teams to coordinate jobs and meet customer deadlines. Work with suppliers to source products, obtain pricing and manage outsourced orders. Follow up on quotations and identify opportunities to develop existing customer relationships. Maintain accurate customer records, quotations and job details using our CRM and business management systems.

Build strong, lasting relationships with customers by providing helpful advice and excellent service. Work collaboratively with colleagues to ensure the smooth running of the business and consistently high service standards.

What We're Looking For

We're looking for someone who is organised, personable, detail-oriented and enjoys working in a busy, customer-focused environment. Ideally, you'll bring: Previous experience in print estimating, print sales, print administration or a similar role within the print or signage industry. A good understanding of print production processes, materials, finishes and pricing.

Excellent communication and customer service skills. Strong organisational skills and the ability to manage multiple jobs and deadlines. Excellent attention to detail and confidence working with figures. Good computer skills and the ability to learn new systems. A proactive, practical approach to problem-solving. A positive, friendly attitude and the ability to work well as part of a team.

Don't Have Print Experience? While previous print industry experience would be a definite advantage, we're also happy to consider candidates with excellent customer service, administration or estimating experience who demonstrate strong organisational skills, attention to detail and a genuine willingness to learn. For the right person, we're happy to provide training and support to develop their knowledge of print estimating and our products and services.

Why Join Snap Mayo? Competitive Salary: €32,000 – €36,000 per annum, depending on experience. Monday to Friday Working Hours: 8.30am – 5.00pm, offering a consistent working week. Established Local Business: Join a respected company celebrating 20 years in business. Friendly, Supportive Team: Work alongside experienced colleagues in a collaborative environment.

Variety Every Day: Work on interesting projects for a diverse range of customers. Training & Development: Opportunities to develop your knowledge and skills across print, signage and marketing services. Make a Real Difference: Be part of a team where your contribution is valued and you can take pride in the work you do.

Interested? We'd Love to Hear From You! Whether you're an experienced print estimator looking for a new opportunity or a talented customer service professional ready to develop your career in the print industry, we'd love to hear from you. Apply now and join the team at Snap Mayo!