AR Caller / Senior AR Caller

Role Summary

We are hiring AR Callers and Senior AR Callers for US healthcare RCM. The role focuses on insurance follow-up, denial and underpayment resolution, and timely claim resolution while meeting quality and productivity standards.

Key Responsibilities

Meet quality and productivity standards. Contact insurance companies for further explanation of denials and underpayments. Work with multiple denials and take appropriate action to guarantee resolution. Ensure accurate and timely follow-up where required. Work across all AR cycles and AR scenarios. Handle appeals, refiling, and denial management.

Call insurance companies in the USA on behalf of physicians and follow up on outstanding accounts receivable. Resolve billing issues that have resulted in delayed payment.

Requirements

Skill Area Expected Competency AR Follow-Up AR cycles, scenarios, outstanding AR Denial Management Denials, appeals, refiling RCM Knowledge US healthcare revenue cycle Communication Excellent written and oral communication Productivity Quality and productivity standards Shift Readiness Flexible to work night shifts Desired Profile: Minimum 1 year of experience in AR calling is an advantage.

Understanding of Revenue Cycle Management (RCM) for US healthcare providers. Basic knowledge of denials and immediate action to resolve them Preferred Qualifications: Experience across appeals, refiling, and denial management. High energy, spontaneity, and flexibility for night shifts