Workforce and Community Engagement Manager (Project Management Specialist)

EXTERNAL AFFAIRS ADMINISTRATIO (IN-EXTA-IUINA)

The Office of Workforce and Community Engagement (OWCE) connects Indiana University (IU) Indianapolis with employers, community organizations, and other partners to strengthen talent pathways, expand opportunities for students, and contribute to the economic and civic vitality of Indianapolis and Indiana. OWCE is building a coordinated approach to workforce and community engagement across IU Indianapolis. OWCE works across schools and administrative units to make it easier for external partners to navigate the university; connect partner needs with university talent, expertise, programs, and resources; expand experiential learning and workforce opportunities for students; and strengthen the visibility and impact of engagement already occurring across campus.

The Workforce and Community Engagement Manager develops, manages, and advances relationships between IU Indianapolis and employers, community organizations, government, civic institutions, and other external partners. The manager serves as a relationship manager and campus navigator, helping partners navigate the complexity of IU Indianapolis for the benefit of students and the community. This position maintains a defined portfolio, develops opportunities, coordinates internal and external follow-through, documents work in the designated Customer Relationship Management (CRM), and serves as a frontline lead for OWCE's community responsiveness and ombudsman function (an ombudsman investigates, reports on, and helps settle complaints). Department-Specific Responsibilities Leads the planning and execution of signature events, convenings, and other partner experiences that generate meaningful engagement and measurable outcomes. Manages and grows a portfolio of employer, nonprofit, civic, government, philanthropic, cultural, and community relationships; conducts proactive outreach and discovery. Represents IU Indianapolis in meetings and convenings; establishes account goals and next steps; and builds sustained partnerships aligned with institutional priorities. Builds trusted relationships with schools, units, faculty, Career Services, Admissions, Student Affairs, research centers, advancement, and other campus partners. Translates external needs into clear opportunities, connects partners to the right university resources, clarifies ownership and handoffs, and closes the loop on referrals and requests. Receives, clarifies, documents, and triages community questions, concerns, ideas, and partnership opportunities. Identifies the appropriate campus owner; makes warm connections; monitors follow-through; communicates status and limitations; and escalates unresolved, sensitive, or systemic matters to the Director of Operations. Routes formal grievances, legal, compliance, discrimination, misconduct, and other protected matters to the offices authorized to address them. Works with external and campus partners to develop qualified opportunities involving internships, co-ops, talent projects, education and training, research, sponsorship, service, and community engagement. Coordinates concepts, presentations, proposals, introductions, and next steps without making unapproved commitments on behalf of the university or its units. Maintains accurate and timely CRM records, account plans, next steps, and an active opportunity pipeline. Contributes to office partner-touchpoint goals; track outcomes and partner feedback; identifies stalled work and relationship risks. Supports continuous improvement of OWCE's account-management and community-responsiveness processes. General Responsibilities Manages medium to large projects, from start to finish, ensuring on time completion within budget. Develops project plan(s) and efficiently analyzes, tracks, forecasts, and reports on project metrics and shortfalls. Coordinates and facilitates efforts of project team(s) consisting of various staff and hourly employees. Communicates ongoing changes in tasks, goals, or performance. Collaborates to ensure that project objectives are achieved within established time frames. Participates in client meetings, vendor/contract decisions, and development of project requirements and specifications. May provide guidance and support to less experienced peers.

Combinations of related education and experience may be considered.

Education

beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required Bachelor's degree in public affairs, community development, business, communications, education, social sciences, or a relevant field. WORK EXPERIENCE Required 2 years of relevant experience. Preferred 5 years of progressively responsible experience in community relations, employer relations, partnership development, external affairs, account management, workforce development, higher education engagement or a related field. SKILLS Required Ability to drive multiple projects to successful completion. Demonstrates project management skills. Proficient written and verbal communication skills. Excellent organizational skills. Excellent collaboration and team building skills. Demonstrates time management and priority setting skills. Highly thorough and dependable. Preferred Strong presentation, facilitation, negotiation, writing and interpersonal skills. Ability to navigate a complex organization and coordinate reliable handoffs and follow-through. Ability to manage a portfolio. Ability to use CRM systems. Ability to maintain accurate records and meet deadlines.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

$60,000.00 - $65,000.00 per year based on experience

For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Career Level: Career FLSA: Exempt Job Function: General Administration Job Family: Project Management Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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