Operations Manager - Trucking

T.K.M.S, LLC & Lou’s Transport, LLC We are a fast-growing aggregate trucking company specializing in the hauling of sand, gravel, rock, and other construction materials. We pride ourselves on delivering reliable service, maintaining strong customer partnerships, and operating a safe, efficient fleet. We are seeking an experienced and dynamic Operations Manager to lead our dispatch, driver, and billing teams while ensuring exceptional customer service.

This is a full operational leadership role responsible for elevating execution standards across the organization. Salary to be determine based on experience.

The Director of Operations is expected to: Move the organization from reactive management to proactive operational control Establish consistent execution standards across all field functions Drive accountability at every level of dispatch, fleet, labor, and safety operations Reduce dependency on ownership for daily problem-solving and escalation Build scalable systems, processes, leadership discipline, and cross-company operational efficiencies across TKMS, Lou’s, and sister company operations This role is accountable for creating operational maturity, predictability, and control at scale.

Key Responsibilities

1. Dispatch & Daily Execution Leadership Own daily and weekly dispatch operations, including scheduling, load coverage, and truck utilization Adjust real-time operations to ensure service continuity and efficiency Serve as the primary operational decision-maker for dispatch execution Interface with dispatchers, supervisors, and field leadership (ownership escalations only when necessary)
2. Driver & Labor Management Own driver performance management, coaching, discipline, and accountability standards Ensure consistent enforcement of company policies and operational expectations Address performance issues directly and escalate high-risk or union-related disciplinary matters as needed
3. Union Operations (Operational Compliance Only) Oversee day-to-day adherence to collective bargaining agreement requirements Maintain compliance with union rules and coordinate with union representatives on operational matters Identify and escalate grievances early This role does not participate in contract negotiation or labor strategy
4. Safety & Regulatory Compliance Own DOT/FMCSA compliance, inspections, audits, and corrective action processes Track and report safety metrics, violations, and incident trends Ensure consistent compliance across all operational functions
5. Fleet Maintenance Coordination Own preventative maintenance scheduling and execution coordination Prioritize repairs based on operational impact and safety requirements Coordinate with internal maintenance teams and external vendors to minimize downtime
6. Job-Site & Material Logistics Oversee job-site sequencing, material movement, and field logistics coordination Resolve real-time site-level operational issues to maintain productivity and flow Ensure alignment between dispatch, field teams, and project requirements
7. Reporting, KPIs & Operational Visibility Own daily, weekly, and monthly operational reporting Track and manage key performance indicators, including: Truck utilization On-time performance Downtime Safety incidents Labor performance Accounts receivable aging Past-due customer balances Billing accuracy and timeliness Provide proactive risk identification and early warning signals to leadership
8. Process Improvement & Cross-Functional Leadership Standardize best practices and drive operational efficiencies across TKMS, Lou’s, and sister company operations Collaborate cross-functionally with internal departments, sister companies, and ASI to improve workflows, systems, communication, and execution outcomes Own the operational management, administration, and optimization of the company CRM platform, including process consistency, reporting, workflow management, and user accountability Partner with the Sales Manager, who is responsible for CRM data input, sales activity execution, and pipeline management
9. CRM Operational Management Own the operational administration and ongoing optimization of the CRM platform Establish CRM process standards, workflows, reporting structures, and accountability measures Ensure CRM data integrity, operational visibility, and cross-functional usability Coordinate with sales leadership to improve reporting, forecasting, communication, and operational execution Support cross-company alignment and operational efficiencies through consistent CRM utilization Sales Manager maintains responsibility for CRM input, sales activity tracking, and pipeline updates Decision-Making Authority Full Authority Over: Daily dispatch operations and execution decisions Driver performance management and disciplinary enforcement Safety enforcement and compliance actions Fleet maintenance prioritization and coordination Field-level operational problem resolution Does NOT Own: Union contract negotiation or labor strategy Pricing, sales, or customer contracting Capital expenditure approvals Long-term corporate strategy (provides input only) Success Indicators Predictable, stable, and well-controlled daily operations High truck utilization and reduced idle time Reduced operational escalations to ownership Strong compliance with union and non-union requirements Improved driver accountability and performance consistency Reduced safety incidents and improved audit outcomes Clearly defined operational ownership with minimal ambiguity in decision-making Improved operational alignment and efficiencies across sister companies Consistent and effective CRM utilization supporting operational visibility and sales coordination Leadership Expectations Operates as the highest-level accountable leader for daily operations execution Reports directly to the VP of Trucking Builds a culture of ownership, urgency, and accountability across field teams Drives decisions at the lowest effective level to reduce dependency on leadership escalation Establishes scalable systems that support organizational growth Strengthens coordination between dispatch, fleet, field operations, and support functions Consistently elevates operational performance standards across TKMS and Lou’s Promotes collaboration and operational alignment across sister companies to maximize shared efficiencies and resources Ensure CRM systems effectively support operational execution, reporting and the Director of Operations is expected to: Move the organization from reactive management to proactive operational control Establish consistent execution standards across all field functions Drive accountability at every level of dispatch, fleet, labor, and safety operations Reduce dependency on ownership for daily problem-solving and escalation Build scalable systems, processes, leadership discipline, and cross-company operational efficiencies across TKMS, Lou’s, and sister company operations This role is accountable for creating operational maturity, predictability, and control at scale.

Key Responsibilities

1. Dispatch & Daily Execution Leadership Own daily and weekly dispatch operations, including scheduling, load coverage, and truck utilization Adjust real-time operations to ensure service continuity and efficiency Serve as the primary operational decision-maker for dispatch execution Interface with dispatchers, supervisors, and field leadership (ownership escalations only when necessary)
2. Driver & Labor Management Own driver performance management, coaching, discipline, and accountability standards Ensure consistent enforcement of company policies and operational expectations Address performance issues directly and escalate high-risk or union-related disciplinary matters as needed
3. Union Operations (Operational Compliance Only) Oversee day-to-day adherence to collective bargaining agreement requirements Maintain compliance with union rules and coordinate with union representatives on operational matters Identify and escalate grievances early This role does not participate in contract negotiation or labor strategy
4. Safety & Regulatory Compliance Own DOT/FMCSA compliance, inspections, audits, and corrective action processes Track and report safety metrics, violations, and incident trends Ensure consistent compliance across all operational functions
5. Fleet Maintenance Coordination Own preventative maintenance scheduling and execution coordination Prioritize repairs based on operational impact and safety requirements Coordinate with internal maintenance teams and external vendors to minimize downtime
6. Job-Site & Material Logistics Oversee job-site sequencing, material movement, and field logistics coordination Resolve real-time site-level operational issues to maintain productivity and flow Ensure alignment between dispatch, field teams, and project requirements
7. Reporting, KPIs & Operational Visibility Own daily, weekly, and monthly operational reporting Track and manage key performance indicators, including: Truck utilization On-time performance Downtime Safety incidents Labor performance Accounts receivable aging Past-due customer balances Billing accuracy and timeliness Provide proactive risk identification and early warning signals to leadership
8. Process Improvement & Cross-Functional Leadership Standardize best practices and drive operational efficiencies across TKMS, Lou’s, and sister company operations Collaborate cross-functionally with internal departments, sister companies, and ASI to improve workflows, systems, communication, and execution outcomes Own the operational management, administration, and optimization of the company CRM platform, including process consistency, reporting, workflow management, and user accountability Partner with the Sales Manager, who is responsible for CRM data input, sales activity execution, and pipeline management
9. CRM Operational Management Own the operational administration and ongoing optimization of the CRM platform Establish CRM process standards, workflows, reporting structures, and accountability measures Ensure CRM data integrity, operational visibility, and cross-functional usability Coordinate with sales leadership to improve reporting, forecasting, communication, and operational execution Support cross-company alignment and operational efficiencies through consistent CRM utilization Sales Manager maintains responsibility for CRM input, sales activity tracking, and pipeline updates Decision-Making Authority Full Authority Over: Daily dispatch operations and execution decisions Driver performance management and disciplinary enforcement Safety enforcement and compliance actions Fleet maintenance prioritization and coordination Field-level operational problem resolution Does NOT Own: Union contract negotiation or labor strategy Pricing, sales, or customer contracting Capital expenditure approvals Long-term corporate strategy (provides input only) Success Indicators Predictable, stable, and well-controlled daily operations High truck utilization and reduced idle time Reduced operational escalations to ownership Strong compliance with union and non-union requirements Improved driver accountability and performance consistency Reduced safety incidents and improved audit outcomes Clearly defined operational ownership with minimal ambiguity in decision-making Improved operational alignment and efficiencies across sister companies Consistent and effective CRM utilization supporting operational visibility and sales coordination Leadership Expectations Operates as the highest-level accountable leader for daily operations execution Reports directly to the VP of Trucking Builds a culture of ownership, urgency, and accountability across field teams Drives decisions at the lowest effective level to reduce dependency on leadership escalation Establishes scalable systems that support organizational growth Strengthens coordination between dispatch, fleet, field operations, and support functions Consistently elevates operational performance standards across TKMS and Lou’s Promotes collaboration and operational alignment across sister companies to maximize shared efficiencies and resources Ensure CRM systems effectively support operational execution, reporting, and cross-functional communication

Very affordable PPO health insurance starting as low as $15 per week. Dental and Vison insurance available Personal Time Off available after 60 days of employment Weekly pay 401K with company contribution.