HR Manager

This is a remote position.

1. OBJECTIVE The objective of this position is to ensure that the implementation of RSSC training programs, human resource polices, and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results. 2.

RESPONSIBILITIES

AND KEY PERFORMANCE AREAS In particular, this management position contributes to the operational performance of Regent Seven Seas Cruises by:

1. Leading, coordinating, and implementing management and crew training.
2. Supporting managers in the reinforcement of crew related policies and procedures.
3. Maintaining a productive and supportive professional working partnership with the Captain, GM, and colleagues at all times
4. Leading and supporting employee recognition programs.
5. Maintaining documents and data required for talent management and human resources administration.
6. Maintaining operational continuity with a systematic and consistent handover procedure for replacement Human Resources Manager. Guest Experience
7. Demonstrates a genuine concern for guests’ wellbeing at all times;
8. Pro-active approach to problem solving; Crew Experience / Operational and Administrative
9. Communicates daily with General Manager / Captain regarding crew / training issues thereby fostering a pro-active approach
10. Maintains an up to date vacation schedule for all Hotel, Entertainment, Deck and Engine crew. Receiving rotations from shore side management, distributing to relevant department heads as required.
11. Manages requests for changes in Hotel vacation plans, sending all information on a monthly basis to Director of Shipboard HR in line with company policy.
12. Assists Deck, Engine and Entertainment Mgt as required to ensure that all information relating to crew rotations, travel arrangements and HR related matters is communicated to all associated parties in a timely manner.
13. Liaises with concessionaire (with exception of SSSL) department Heads to obtain their team’s vacation schedules, passing all relevant info also to Crew Purser.
14. Supports HODs in the reinforcement of all personnel standards, policies, training as well as other issues, following up as required
15. Is out “on the floor” on a daily basis and visible and approachable to managers and crew, also observing service standards and crew whilst at work
16. Evaluates, making recommendations for the modification of Human Resource related policies;
17. Recommends and implements RSSC policies relating to onboard promotion/ succession planning and assists and provides guidance to all HODs in regards to promotions to ensure that they are fair and based on true performance
18. Helps to coordinate all formal disciplinary warnings conducted onboard, regardless of division. Ensuring that all allegations are investigated, that management is well informed of all relevant information/facts and that a fair hearing is conducted to protect the interests and rights of both company and officer/crewmember.
19. Provides management with employee counseling as required following disciplinary situations, ensuring that any follow up/training required is carried out.
20. Ensures that all crew are evaluated in line with company policy. Assisting and providing guidance to HODs for any performance review issues, as well as reviewing all evaluations prior to being issued to crewmember (Inc RSSC and SSSL).
21. To be present at all NRS evaluations issued within RSSC and SSSL departments.
22. Assists the General Manager in following up with department heads regarding any written comments that appear in the guest comment cards, ensuring corrective action is completed.
23. Communicates standards of performance to employees
24. Coordinates and organizes the Employee of the Month event together with Captain and General Manager
25. Recommends and implements approved incentive programs for crew
26. Ensures monthly welfare meetings are carried out and that the position of Crew Welfare President is fulfilled at all times
27. Supports and over sees the coordination of all welfare activities
28. Arranges Crew Activities schedule together with Crew Welfare Committee / President
29. Oversees the management and effective running of both the Crew Shop and Crew Bar in line with Company Policy.
30. Meets and greets embarking crew at the gangway as well as assists with sign on paperwork and procedure
31. Attends sign off meeting for debarking crew and assists with sign off paperwork and procedures
32. Assists Crew Purser with the physical Crew Clearance Procedures as required, particularly within US and Canadian Ports.
33. Performs all other duties as requested by General Manager and / or Captain Administrative
34. Required to attend all written disciplinary hearings onboard and be informed of any counseling situations, resignations or emergency leaves prior to any action being taken. Also ensure that all onboard senior managers are also fully informed of all proceedings as required.
35. Ensures that the required paperwork is completed correctly and that accurate minutes, statements and other paperwork is collected, logged and distributed as per company policy in a timely manner to onboard and shore side personnel.
36. Attends SHOM and Captain’s meetings, thereby bringing up issues, ideas and recommendations for further improvement
37. Schedules regular Cabin Inspections after consultation of Staff Captain, ensuring that all cabins are covered each month. That re-inspections and reports are completed in a timely manner, disturbing results as required.
38. Maintains records of training participation in Fidelio (also MXP once live)
39. Assists and ensures that all department heads conduct performance reviews of their employees as per company policy (for SSSL crew, refer to SSSL Human Resource Manual section 10 ) and within set deadlines, sending scanned and original copies for all RSSC to shore side mgt.
40. Prepares cruise lay-out by scheduling all training sessions for the upcoming cruise in cooperation with HODs, Safety Officer and Doctor.
41. Prepares cruise end report
42. Stays up to date with the contents in the RSSC SOP Manual, SSSL manual, ITF agreements and all other onboard employment contracts
43. Ensures accurate records of personnel related matters are maintained
44. Oversees all service related training including FOL certification procedures and tracking
45. Ensures Crew Birthday Cards and Birthday list are created and distributed/communicated by Crew Administrator each month as per company policy. .
46. Prepares standard Human Resources handover report, completes inventory sheet as well as organized data files upon completion of contract in order to provide a smooth transition period of his/her replacement
47. Provides GM and Dir. Shipboard Human Resources with a standard Progress Log at the end of each cruise Finance N/A Training and Development
48. Is familiar with all training materials and training tools and ensures that they are being used effectively. Promotes awareness of same to the HODs
49. Works with the General Manager, Safety Officer, Staff Captain and Doctor to maintain a weekly update of a published, complete ship’s training schedule covering a period of at least one cruise
50. Creates and distributes participation rosters for each training sessions (except safety training) and ensures attendance entry into Fidelio/MXP
51. Facilitates and ensures training of all shipboard employees according to RSSC standards and requirements is maintained;  Welcome Induction for new crew in  Regent Care Training modules  Harassment  Foundations of Leadership
52. Delivers Company Service Training Sessions and FOL training in a blended learning format using questions, discussion points, and motivational stories to engrain the main points
53. Provides flexible training schedules for those who are unable to attend regular, scheduled training sessions
54. Assists HODs with incorporating Service standards of behavior in daily work by making him/herself visible in various working areas of the ship on a regular basis
55. Provides refresher courses whenever deemed necessary by GM or HODs
56. Evaluates and recommends modifications of existing training programs and assists with the development of new RSSC training programs
57. Facilitates, coordinates and assists with implementation of new RSSC training programs for continuous improvement;
58. Manages and facilitates cross training requests in line with company policy;
59. Assists with technical departmental training upon request by HOD and GM
60. Ensures that all new employees complete the training programs as per RSSC standards Social
61. Maintains positive and supportive relationships with colleagues
62. Respects the privacy and rights of colleagues
63. Promotes cooperation and teamwork
64. At all times projects a favorable image of Prestige Cruise Holdings, promoting its aims and objectives to enhance public recognition and acceptance of all its areas of operation or endeavors. Safety
65. Will participate in crew and passenger safety drills according to instructions from ship’s command;
66. Comply with company safety and pollution prevention regulations;
67. Is coherent with all duties listed in SMS for this position.

Requirements

Systems

1. MS Office Suite
2. Fidelio Cruise
3. MXP Education and Experience
4. Bachelor’s degree in Human Resource Development
5. At least 5 years experience in the hospitality field in a human resource / training capacity
6. Previous shipboard experience required; Professional Profile and Conduct This professional must:
7. Be a model for RSSC human resources, guest service, and professional appearance standards.
8. Be a self-starter and able to target service and HR priorities, take action and exhibit excellent follow up
9. Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person.
10. Be able to perform well under pressure and in an international environment
11. Be able to energize training programs through excellent platform skills and motivational techniques.
12. Be able to conduct and follow structured training programs
13. Have excellent administrative, computer and organizational skills along with attention to timeliness and detail.
14. Have an outgoing and approachable personality welcomed by crew, managers, and guests.
15. Be able to target opportunities for service improvement through training and coaching.
16. Have excellent appearance and excellent social skills