Customer Success Representative I (West Coast Region)

About Us

Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale. The hours of this role are Monday through Friday, 8:30 AM - 5:00 PM PST (this is a remote position).

An Artera Customer Success Representative (CSR) plays a key role in delivering a world-class experience to our customers—including clinicians, clinical staff, and administrators—by supporting them through onboarding, training, and product ordering. This role combines operational execution with a customer-first mindset, emphasizing responsiveness, professionalism, and collaboration.

You’ll work very closely with the sales team and cross-functionally, empowered to solve problems proactively while embodying our standards for high performance.