Plan Review Coordinator (Customer Service Coordinator)

This job will be accepting job applications until the position is filled. Annual Salary: $46,897.50 - $49,530.00 Hourly: $24.05 - $25.40 Department: Development Services, Public Safety Division: Building Inspections FLSA: Non-Exempt Job Description: In this role, you will perform public contact duties and provide administrative support to the department.

Examples of Duties: Provides assistance to office visitors, callers, and the general public regarding City processes and forms. Directs customers to the appropriate point of contact. Receives and distributes documents. Enters application tracking information, service requests, citizen issues, and pertinent facts into electronic workflow software.

Assists with the production and distribution of application and service request tracking reports. Performs research projects, including: data collection, analysis, information verification, and discrepancy resolution. Collaborates with other departments as needed. Keeps abreast of City operational procedures, practices, processes and office locations.

Reads and applies various documents such as maps, procedures, processes and regulations to work situations. Advises departmental personnel, citizens, and others on status of cases, and makes referrals as appropriate. Monitors recurring issues and adverse trends in complaints and inquiries. Performs other duties as assigned Basic Qualifications: Associate’s Degree (AA/AS) in Business Administration, Public Administration or related field; and 2 years of related experience and/or training; or an equivalent combination of education and experience.

Thorough knowledge of Microsoft Office or similar software.

Preferred Qualifications

Experience with Ener. Gov. Other Necessary Requirements: May require evenings, weekends, and holidays as scheduled. In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City’s needs. The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation.

Our full EEOC statement can be found on our website: www.charleston-sc.gov [charleston-sc.gov]